Vce ITIL-4-Foundation Questions Latest

ITIL 4 Foundation Exam Questions and Answers

Question 45

Which is a recommendation for applying the guiding principle 'keep it simple and practical?

Communicate in a way the audience can hear

Sometimes nothing from the current state can be re used

If a practice is easier to follow it is more likely to be adopted

Fast does not mean incomplete

Question 46

Which is an activity of the 'problem management' practice?

Restoration of normal service operation as quickly as possible

Prioritization of problems based on the risk that they pose

Authorization of changes to resolve the cause of problems.

Resolution of incidents in a time that meet customer expectations

Question 47

What role would be MOST suitable for someone with tots of experience working in IT and business roles?

They also have experience of managing relationships with various stakeholders, including suppliers and business managers.

Service level manager

Service desk agent

Change authority

Problem analyst

Question 48

Which TWO are inputs to the service value system?

1 Demand

2 Products

3 Value

4 Opportunity

1 and 2

2 and 3

3 and 4

1 and 4