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Helping Hand Questions for ITIL-4-Foundation

Page: 18 / 41
Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 69

What is the MAIN benefit of 'problem management'?

Options:

A.

Restoring normal service as quickly as possible

B.

Reducing the number and impact of incidents

C.

Maximizing the number of successful changes

D.

Managing workarounds and known errors

Question 70

In which situation will incident management USUALLY use a separate process?

Options:

A.

Where no target resolution time exists

B.

For low impact incidents

C.

Where the cause must be diagnosed

D.

For information security incidents

Question 71

Which practice has a strong influence on the user experience and perception of the service provider?

Options:

A.

Service desk

B.

Change enablement

C.

Service level management

D.

Supplier management

Question 72

Which principle concentrates on service consumers?

Options:

A.

Start where you are

B.

Optimize and automate

C.

Keep it simple

D.

Focus on value

Page: 18 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF