Exactprep ITIL-4-Foundation Questions

ITIL 4 Foundation Exam Questions and Answers

Question 41

Which describes the utility of a service?

A service that is fit for use

A service that meets its service level targets

A service that increases constraints on the consumer

A service that supports the performance of the consumer

Question 42

Identify the missing words in the following sentence.

When an organization has decided to improve a service, it should start by considering [?].

existing information

new methods

additional measurements

revised processes

Question 43

Which of the following is the MOST important 'or effective incident management?

Collaboration tools and techniques

Balanced scorecard review

Automated pipelines

A variety of access channels

Question 44

Which statement about the ‘incident management’ practice is CORRECT?

It identifies the cause of major incidents.

It authorizes changes to resolve incidents.

It maintains detailed procedures for diagnosing incidents.

It resolves the highest impact incidents first.