Selected ITIL-4-Foundation ITIL 4 Questions Answers

ITIL 4 Foundation Exam Questions and Answers

Question 97

Which statement about the steps to fulfill a service request is CORRECT?

They should be complex and detailed

They should be well-known and proven

They should include incident handling

They should be brief and simple

Question 98

Which dimension considers how knowledge assets should be protected?

Organizations and people

Partners and suppliers

Information and technology

Value streams and processes

Question 99

When planning ‘continual improvement’, which approach for assessing the current state of a service is

CORRECT?

An organization should always use a single technique to ensure metrics are consistent

An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis

An organization should always develop competencies in methodologies and techniques that will meet theirneeds

An organization should always use an approach that combines Lean, Agile and DevOps methodologies

Question 100

When should a full risk assessment and authorization be carried out for a standard change?

Each time the standard change is implemented

When the procedure for the standard change is created

At least once a year

When an emergency change is requested