Selected ITIL-4-Foundation ITIL 4 Questions Answers

ITIL 4 Foundation Exam Questions and Answers

Question 97

Identify the missing words in the following sentence.

The management of information security incidents usually requires [?].

Immediate escalation

Specialist teams

A separate process

Third party support

Question 98

Which skill is an essential part of the 'service level management' practice?

Problem analysis

Technical knowledge

Listening

Diagnosis

Question 99

Identify the missing word in the following sentence.

The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

plans

measurement

process

tools

Question 100

Which is the CORRECT approach for managing a large improvement initiative as smaller iterations?

Each iteration should be designed before starting the initiative and implemented without feedback

Feedback should only be taken into account when one iteration fails to meet its objective

Feedback should be reduced for large improvements as it is unlikely that circumstances will change

Each iteration should be continually re-evaluated based on feedback