ITIL 4 ITIL-4-Foundation Passing Score

ITIL 4 Foundation Exam Questions and Answers

Question 17

Which of the following is an example of workaround?

A defective network switch is replaced with a new one

An email server is restored after an incident is reported

Server memory is increased when the server is unresponsive

A server is restarted to resolve an incident

Question 18

Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

Start where you are

Collaborate and promote visibility

Progress iteratively with feedback

Think and work holistically

Question 19

Which is an important principle of communication in service operation?

Information should always be communicated

It has an intended purpose or a resultant action

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Meetings are always the best method of communication

It is stored in the configuration management system

Question 20

Which guiding principle considers the importance of customer loyalty?

Progress iteratively with feedback

Focus on value

Optimize and automate

Start where you are