ITIL ITIL 4 ITIL-4-Foundation New Questions

ITIL 4 Foundation Exam Questions and Answers

Question 141

Which guiding principle discourages 'silo activity'?

Focus on value

Start where you are

Collaborate and promote visibility

Keep it simple and practical

Question 142

What is the purpose of the ‘deployment management’ practice?

To protect the information needed by the organization to conduct its business

To make new and changed services and features available for use

To move new or changed components to live environments

To plan and manage the full lifecycle of all IT assets.

Question 143

Which phase of problem management includes analysing incidents to look for patterns and trends?

Problem identification

Problem control

Error control

Post-implementation review

Question 144

What is a configuration item?

Any financially valuable component that can contribute to delivery of an IT product or service

Any component that needs to be managed in order to deliver an IT service

Any change of state that has significance for the management of a service

A problem that has been analyzed but has not been resolved