CertsTopics Logo

Weekend Sale 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: save70

ITIL ITIL-4-Foundation Actual Questions

Page: 2 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF

ITIL 4 Foundation Exam Questions and Answers

Question 5

What is the reason for using a balanced bundle of service metrics?

Options:

A.

It reduces the number of metrics that need to be collected

B.

It reports each service element separately

C.

It provides an outcome-based view of services

D.

It facilitates the automatic collection of metrics

Question 6

Which is considered by the ‘partners and suppliers’ dimension?

Options:

A.

Using artificial intelligence

B.

Defining controls and procedures

C.

Using formal roles and responsibilities

D.

Working with an integrator to manage relationships

Question 7

Which usually requires a team of representatives from many stakeholder groups?

Options:

A.

Fulfilling a service request

B.

Authorizing an emergency change

C.

Logging a new problem

D.

Investigating a major incident

Question 8

Identify the missing word in the following sentence.

The purpose of the 'information security management' practice is to [?] the organization's information.

Options:

A.

protect

B.

store

C.

audit

D.

provide

Page: 2 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF