ITIL ITIL-4-Foundation Actual Questions

ITIL 4 Foundation Exam Questions and Answers

Question 5

Which guiding principle helps to ensure that better information is available for decision making?

Keep it simple and practical

Collaborate and promote visibility

Optimize and automate

Think and work holistically

Question 6

Which activity is part of the 'continual improvement' practice?

Populating and maintaining the asset register

Providing a clear path for users to report issues, queries, and requests

Delivering tactical and operational engagement with customers

Identifying and logging opportunities

Question 7

What are the MOST important skills required by service desk staff?

Incident analysis skills

Technical skills

Problem resolution skills

Supplier management skills

Question 8

Identify the missing word in the following sentence.

A known error is a problem that has been [?] and has not been resolved.

closed

logged

analysed

escalated