ITIL ITIL-4-Foundation Actual Questions

Scripts for collecting user information

Use of shift working patterns

Fulfillment of service requests

Creation of a temporary team

Organizations and people

Value streams and processes

Information and technology

Partners and suppliers

To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.

To ensure that all current and planned IT services are delivered to agreed achievable targets.

To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.

To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).

Coordinated authorities and responsibilities

Organizational silos

Interfaces among practices

Organizational agility