ITIL-4-Foundation VCE Exam Download

ITIL 4 Foundation Exam Questions and Answers

Question 29

Which guiding principle recommends collecting data before deciding what can be re-used?

Focus on value

Keep it simple and practical

Start where you are

Progress interactively with feedback

Question 30

Which statement about the automation of service requests is CORRECT?

Service requests that cannot be automated should be handled as incidents

Service requests and their fulfillment should be automated as much as possible

Service requests that cannot be automated should be handled as problems

Service requests and their fulfillment should be carried out by service desk staff without automation

Question 31

Which is a key requirement for a successful service level agreement (SLA)?

Using individual metrics that relate to the service catalogue

Using bundled metrics to relate performance to outcomes

Using single-system-based metrics that relate to outputs

Using an agreement between the service provider and service supplier

Question 32

Which guiding principle recommends assessing the current state and deciding what can be reused?

Focus on value

Start where you are

Collaborate and promote visibility

Progress iteratively with feedback