Pearson ITIL-4-Foundation New Attempt

Start where you are

Collaborate and promote visibility

Keep it simple and practical

Optimize and automate

Assurance that a product or service will meet agreed requirements

The amount of money spent on a specific activity or resource

The functionality offered by a product or service to meet a particular need

The perceived benefits, usefulness and importance of something

Supplier management

Service desk

Problem management

Relationship management

It enables the reassessment of known erros

It enables quick and efficient diagnosis of incidents

It removes the need for collaboration during incident resolution

It removes the need for regular customer updates