What should a release policy include?
The process owner and process manager for each type of release
The roles and responsibilities for incident and problem resolution
The naming convention and expected frequency of each type of release
The naming convention for all configuration items (CI) recorded in the configuration management system
(CMS)
What includes governance as a component?
Practices
The service value chain
The service value system
The guiding principles
Which are elements of the service value system?
Service provision, service consumption, service relationship management
Governance, service value chain, practices
Outcomes, utility, warranty
Customer value, stakeholder value, organization
Which is a supplier category?
Technical
Commodity
Customer
Resource
