Changed ITIL-4-Foundation Exam Questions

ITIL 4 Foundation Exam Questions and Answers

Question 21

What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

Service offering

Service provision

Service management

Service consumption

Question 22

What is important for a ‘continual improvement register’ (CIR)?

Improvement ideas are documented, assessed and prioritized

Improvement ideas from many sources are kept in a single CIR

Improvement ideas that are not being actioned immediately are removed from the CIR

Improvement ideas are tested, funded and agreed

Question 23

Which function is responsible for the management of a data centre?

Technical management

Service desk

Application management

Facilities management

Question 24

Why should incidents be prioritized?

To help automated matching of incidents to problems or known errors

To identify which support team the incident should be escalated to

To ensure that incidents with the highest business impact are resolved first

To encourage a high level of collaboration within and between teams