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Download Latest ITIL-4-Foundation Questions

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Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 101

What should be done for every problem?

Options:

A.

It should have a workaround to reduce the impact

B.

It should be prioritized based on its potential impact and probability

C.

It should be resolved so that it can be closed

D.

It should be diagnosed to identify possible solutions

Question 102

Which statement about the steps to fulfill a service request is CORRECT?

Options:

A.

They should be complex and detailed

B.

They should be well-known and proven

C.

They should include incident handling

D.

They should be brief and simple

Question 103

Which practice updates information relating to symptoms and business impact?

Options:

A.

Service level management

B.

Change control

C.

Service request management

D.

Incident management

Question 104

What are the MOST important skills required by service desk staff?

Options:

A.

Incident analysis skills

B.

Technical skills

C.

Problem resolution skills

D.

Supplier management skills

Page: 26 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF