ITIL-4-Foundation Reviews Questions

ITIL 4 Foundation Exam Questions and Answers

Question 105

When should a change request be submitted to resolve a problem?

As soon as a solution for the problem has been identified

As soon as a workaround for the problem has been identified

As soon as the analysis of the frequency and impact of incidents justifies the change

As soon as the analysis of cost, risks and benefits justifies the change

Question 106

What is defined as any component that needs to be managed in order to deliver an IT service?

A service request

An IT asset

A configuration item (CI)

An incident

Question 107

Which is a key consideration for the guiding principle 'keep it simple and practical'?

Try to create a solution for every exception

Start with a complex solution, then simplify

Understand how each element contributes to value creation

Ignore the conflicting objectives of different stakeholders

Question 108

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

As an event

As a problem

As a service request

As a change request