ITIL-4-Foundation Reviews Questions

ITIL 4 Foundation Exam Questions and Answers

Question 105

Which is a purpose of the 'engage' value chain activity?

Options:

Meeting expectations for quality, costs and time-to-market

Ensuring the continual improvement of services

Ensuring that the organization's vision is understood

Providing transparency and good relationships

Question 106

What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

Options:

Service management

Continual improvement

A service

An IT asset

Question 107

Which activity is part of the 'continual improvement' practice?

Options:

Populating and maintaining the asset register

Providing a clear path for users to report issues, queries, and requests

Delivering tactical and operational engagement with customers

Identifying and logging opportunities

Question 108

What should be done to determine the appropriate metrics for measuring a new service?

Options:

Measuring the performance over the first six months, and basing a solution on the results

Asking customers to provide numerical targets that meet their needs

Using operational data to provide detailed service reports

Asking customers open questions to establish their requirements

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ITIL 4 Foundation Exam Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce