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ITIL-4-Foundation Exam Results

Page: 23 / 41
Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 89

Which practice identifies metrics that reflect a customer experience of a service?

Options:

A.

Continual improvement

B.

Service level management

C.

Service desk

D.

Problem management

Question 90

What should be used to set user expectations for request fulfilment times?

Options:

A.

The consumer demand for the service

B.

The time that the customer indicates for service delivery

C.

The service levels of the supplier

D.

The time needed to realistically deliver the service

Question 91

What is the expected outcome from using a service value chain?

Options:

A.

Service value streams

B.

Value realization

C.

Customer engagement

D.

The application of practices

Question 92

When should the effectiveness of a problem workaround be assessed?

Options:

A.

Whenever the workaround is used

B.

Whenever the problem is resolved

C.

Whenever the workaround becomes a known error

D.

Whenever the problem is prioritized

Page: 23 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF