ITIL-4-Foundation ITIL Exam Lab Questions

ITIL 4 Foundation Exam Questions and Answers

Question 145

Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?

Focus on value

Start where you are

Think and work holistically

Keep it simple and practical

Question 146

Which TWO are inputs to the service value system?

1 Demand

2 Products

3 Value

4 Opportunity

1 and 2

2 and 3

3 and 4

1 and 4

Question 147

Which is an example are problem control activity?

Reviewing incident records to identify trends

Implementing a technical fix to resolve an issue

Re-assessing a known error to understand the ongoing impact

Documenting the steps in a workaround

Question 148

How should an organization prioritize incidents?

Ask the user for their preferred resolution timeframe.

Assess the availability of the appropriate support team.

Use an agreed classification which is based on the business impact of the incident.

Create an order of incidents based on the dates and times when they were logged.