Legit ITIL-4-Foundation Exam Download

ITIL 4 Foundation Exam Questions and Answers

Question 61

Which statement about outcome is CORRECT?

Outcomes rely on outputs to deliver results for a stakeholder

Outcomes use activities to produce tangible or intangible deliverables

Outcomes give service consumers assurance of products or services

Outcomes help a service consumer to assess the cost of a specific activity

Question 62

What is the MOST important reason for prioritizing incidents?

To ensure that user expectations are realistic

To ensure that incidents with highest impact are resolved first

To help information-sharing are learning

To provide links to related changes and known errors

Question 63

Which statement about value creating activities is CORRECT?

Each value stream should be designed with a specific combination of service value chain activities

Service value chain activities have pre-determined dependencies on ITIL practices

A value stream is an operating model for creating value through products and services

Organizations should ensure that each value stream is applicable to many scenarios

Question 64

Which TWO types of competence are MOST important 'or service desk staff?

1. Knowledge of business processes

2. Collaboration skills

3. Advanced technical knowledge

4. Workflow design skills

1 and 2

2 and 3

3 and 4

1 and 4