Legit ITIL-4-Foundation Exam Download

ITIL 4 Foundation Exam Questions and Answers

Question 61

Which BEST describes the purpose of the 'improve' value chain activity?

Options:

To organize a major improvement initiative into several smaller initiatives

To make new and improved services and features available for use

To ensure a shared understanding of the vision and improvement direction for all products and services

To continually improve all products and services across all value chain activities

Question 62

Which practice is most likely to benefit from the use of chatbots?

Options:

Service level management

Change enablement

Continual improvement

Service desk

Question 63

Which is a purpose of the ‘relationship management’ practice?

Options:

To systematically observe services and service components

To protect the information needed by the organization to conduct its business

To be the entry point and single point of contact for the service provider with all of its users

To identify, analyze, monitor, and continually improve links with stakeholders

Question 64

Which TWO of the following are considerations of change enablement?

1. Managing the people aspects of change

2. Ensuring that organizational transformations are successful

3. Maximizing the number of successful service changes

4. Ensuring that changes are properly assessed

Options:

1 and2

2 and 3

3 and 4

1 and 4

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ITIL 4 Foundation Exam Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce