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Pass ITIL-4-Foundation Exam Guide

Page: 33 / 41
Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 129

What is the definition of warranty?

Options:

A.

A means of identifying events that could cause harm or loss

B.

A means of determining whether a service is fit for purpose

C.

A means of identifying a result for a stakeholder

D.

A means of determining whether a service is fit for use

Question 130

Which is a risk that might be removed from a service consumer by an IT service?

Options:

A.

Service provider ceasing to trade

B.

Security breach

C.

Failure of server hardware

D.

Cost of purchasing servers

Question 131

Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

Options:

A.

Service request management

B.

Service configuration management

C.

Deployment management

D.

Change enablement

Question 132

Identify the missing word in the following sentence.

A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

Options:

A.

Requirements

B.

Resources

C.

Suppliers

D.

products

Page: 33 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF