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Total 536 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 37

Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

Options:

A.

Service level manager

B.

Service desk agent

C.

Change authority

D.

Problem analyst

Question 38

Which phase of problem management includes the regular re-assessment of the effectiveness of workarounds?

Options:

A.

Problem identification

B.

Problem control

C.

Error control

D.

Problem analysis

Question 39

Which directly assists with the diagnosis and resolution of simple incidents?

Options:

A.

Scripts for collecting user information

B.

Use of shift working patterns

C.

Fulfillment of service requests

D.

Creation of a temporary team

Question 40

Which value chain activity communicates the current status of all four dimensions of service management?

Options:

A.

Improve

B.

Engage

C.

Obtain/build

D.

Plan

Page: 10 / 19
Total 536 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF