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Free Access ITIL ITIL-4-Foundation New Release

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Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 37

Which practice provides visibility of the organization's services by capturing and reporting on service performance?

Options:

A.

Service desk

B.

Service level management

C.

Service request management

D.

Service configuration management

Question 38

What is defined as a change of state that has significate for the management of an IT service?

Options:

A.

Event

B.

Incident

C.

Problem

D.

Known error

Question 39

What can be used to help determine the impact level of a problem?

Options:

A.

Definitive media library (DML)

B.

Configuration management system (CMS)

C.

Statement of requirements (SOR)

D.

Standard operating procedures (SOP)

Question 40

What can a service remove from the consumer and impose on the consumer?

Options:

A.

Utility

B.

Asset

C.

Cost

D.

Outcome

Page: 10 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF