Free Access ITIL ITIL-4-Foundation New Release

ITIL 4 Foundation Exam Questions and Answers

Question 37

What is required by all service desk staff?

Options:

Excellent technical knowledge

Root cause analysis skills

Demonstration of emotional intelligence

Knowledge of telephony technology

Question 38

Which helps to streamline the fulfilment of service requests?

Options:

Understanding which service requests can be accomplished with limited approvals

Creating new workflows for every service request

Separating requests relating to service failures from the degradation of services

Eliminating service requests which have complex workflows

Question 39

What is a set of specialized organizational capabilities for enabling value for customers in the form of services?

Options:

Service offering

Service provision

Service management

Service consumption

Question 40

Which TWO are important aspects of the ‘service request management’ practice?

1.Standardization and automation

2.Providing a variety of channels for access

3.Establishing a shared view of targets

4.Policies for approvals

Options:

1 and 2

2 and 3

3 and 4

1 and 4

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Free Access ITIL ITIL-4-Foundation New Release

ITIL 4 Foundation Exam Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce