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ITIL ITIL-4-Foundation Based on Real Exam Environment

Page: 7 / 41
Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 25

In which step of the ‘continual improvement model’ is an improvement plan implemented?

Options:

A.

What is the vision?

B.

How do we get there?

C.

Take action

D.

Did we get there?

Question 26

What does the 'service request management' practice depend on for maximum efficiency?

Options:

A.

Self-service tools

B.

Compliments and complaints

C.

Processes and procedures

D.

Incident management

Question 27

Which practice is the responsibility of everyone in the organization?

Options:

A.

Change control

B.

Problem management

C.

Service level management

D.

Continual improvement

Question 28

Which is NOT a structure of service desk that is described in the ITIL service operation guidance?

Options:

A.

Local

B.

Centralized

C.

Outsourced

D.

Virtual

Page: 7 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF