ITIL 4 ITIL-4-Foundation Exam Questions and Answers PDF

ITIL 4 Foundation Exam Questions and Answers

Question 137

What role would be MOST suitable for someone with tots of experience working in IT and business roles?

They also have experience of managing relationships with various stakeholders, including suppliers and business managers.

Service level manager

Service desk agent

Change authority

Problem analyst

Question 138

What is the MAIN benefit of 'problem management'?

Restoring normal service as quickly as possible

Reducing the number and impact of incidents

Maximizing the number of successful changes

Managing workarounds and known errors

Question 139

Which statement about outcome is CORRECT?

Outcomes rely on outputs to deliver results for a stakeholder

Outcomes use activities to produce tangible or intangible deliverables

Outcomes give service consumers assurance of products or services

Outcomes help a service consumer to assess the cost of a specific activity

Question 140

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

Plan

Improve

Design and transition

Deliver and support