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ITIL 4 ITIL-4-Foundation Exam Questions and Answers PDF

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Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 137

Why should a service level agreement include bundles of metrics?

Options:

A.

To ensure that the service levels have been agreed with customers

B.

To reduce the number of metrics that need to be measured and reported

C.

To ensure that all services are included in the service reports

D.

To help focus on business outcomes, rather than operational result.

Question 138

Identify the Missing word(s) in the following sentence

A(n) [?] cause, or potential cause, of one or more incidents?

Options:

A.

Change

B.

Event

C.

Known error

D.

Problem

Question 139

Which is the BEST type of resource for investigating complex incidents?

Options:

A.

Self-help systems

B.

Knowledgeable support staff

C.

Detailed work instructions

D.

Disaster recovery plans

Question 140

What should remain constant within an organization, even when the organization's objectives change?

Options:

A.

Outputs

B.

Guiding principles

C.

Service offerings

D.

Outcomes

Page: 35 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF