Free ITIL-4-Foundation Questions Attempt

ITIL 4 Foundation Exam Questions and Answers

Question 125

What role would be MOST suitable for a new graduate with great levels of empathy and understanding of business issues? They also have good communication skills, high emotional intelligence, and a broad understanding of IT technology.

Options:

Service level manager

Service desk agent

Change authority

Problem analyst

Question 126

Which is included in the purpose of the 'change enablement' practice?

Options:

Make new and changed services available for use

Ensure that risks have been property assessed

Record and report selected changes of state

Plan and manage the full lifecycle of all IT assets

Question 127

Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

Options:

Service request management

Service level management

Incident management

Change management

Question 128

Which statement about ‘continual improvement’ is CORRECT?

Options:

All improvement ideas should be logged in a single ‘continual improvement register’

A single team should carry out ‘continual improvement’ across the organization

‘Continual improvement’ should have minimal interaction with other practices

Everyone in the organization is responsible for some aspects of ‘continual improvement’

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Free ITIL-4-Foundation Questions Attempt

ITIL 4 Foundation Exam Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce