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ITIL 4 ITIL-4-Foundation ITIL Study Notes

Page: 21 / 41
Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 81

Which statement about a service value stream is CORRECT?

Options:

A.

it uses inputs and outputs prescribed by ITIL

B.

It is a service value chain activity

C.

It integrates practices for a specific scenario

D.

It provides an operating model for service providers

Question 82

Which action is performed by a service provider?

Options:

A.

Requesting required service actions

B.

Authorizing budget for service consumption

C.

Ensuring access to agreed resources

D.

Receiving of the agreed goods

Question 83

Which ITIL practice has a purpose that includes reducing the likelihood of incidents?

Options:

A.

Change control

B.

Continual improvement

C.

Problem management

D.

Service desk

Question 84

Identify the missing word in the following sentence.

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without

the customer having to manage specific [?] and risks.

Options:

A.

information

B.

utility

C.

warranty

D.

costs

Page: 21 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF