Online ITIL-4-Foundation Questions Video

ITIL 4 Foundation Exam Questions and Answers

Question 33

Which approach is CORRECT when applying the guiding principle ‘keep it simple and practical’?

Only add controls and metrics when they are needed

Design controls and metrics first, then remove those not adding value

Design controls and metrics and add them individually until all are implemented

Only add controls and metrics that are required for compliance

Question 34

Which role approves the cost of services?

User

Change authority

Sponsor

Customer

Question 35

Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?

Focus on value

Start where you are

Collaborate and promote visibility

Progress iteratively with feedback

Question 36

Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?

Service configuration management

Service desk

IT asset management

Monitoring and event management