ITIL 4 Changed ITIL-4-Foundation Questions

ITIL 4 Foundation Exam Questions and Answers

Question 49

Which term relates to service levels aligned with the needs of service consumers?

Service management

Warranty

Cost

Utility

Question 50

Which statement about the ‘four Ps’ of service design is CORRECT?

Processes refers to skill and training

Partners refers to suppliers and vendors

People refers to technology and tools

Products refers to producers and metrics

Question 51

Which is an external input to the service value chain?

The ‘improve’ value chain activity

An overall plan

Customer requirements

Feedback loops

Question 52

Which statement about the automation of service requests is CORRECT?

Service requests that cannot be automated should be handled as incidents

Service requests and their fulfillment should be automated as much as possible

Service requests that cannot be automated should be handled as problems

Service requests and their fulfillment should be carried out by service desk staff without automation