ITIL 4 Changed ITIL-4-Foundation Questions

ITIL 4 Foundation Exam Questions and Answers

Question 49

Which dimension is MOST concerned with skills, competencies, roles and responsibilities?

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Question 50

Which statement about ‘continual improvement’ is CORRECT?

All improvement ideas should be logged in a single ‘continual improvement register’

A single team should carry out ‘continual improvement’ across the organization

‘Continual improvement’ should have minimal interaction with other practices

Everyone in the organization is responsible for some aspects of ‘continual improvement’

Question 51

Which is a use of the change schedule?

Assigning resources to changes

Deciding the approval authority for changes

Automating the change process

Creating change models

Question 52

Which practice is responsible for moving new or changed components to live or other environments?

Release management

Deployment management

Change enablement

Supplier management