ITIL 4 ITIL-4-Foundation Full Course Free

ITIL 4 Foundation Exam Questions and Answers

Question 153

Which statement about outcomes is CORRECT?

Options:

Outcomes rely on outputs to deliver results for a stakeholder.

Outcomes use activities to produce tangible or intangible deliverables.

Outcomes gives service consumers assurance of products or services

Outcomes help a service consumers to assess the cost of a specific activity

Question 154

Which should be handled by ‘service request management’?

Options:

A request to implement a security patch

A request to provide a laptop

A request to resolve an error in a service

A request to change a target in a service level agreement

Question 155

Where are the details of the required performance outcomes of a service denned?

Options:

Service level agreements

Service requests

Service components

Service offerings

Question 156

Which practice has a purpose that deludes maximizing the number of successful additions modifications, or removals of anything that could have an effect on a service?

Options:

Service request management

Incident management

Service desk

Change enablement

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ITIL 4 ITIL-4-Foundation Full Course Free

ITIL 4 Foundation Exam Questions and Answers

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CompTIA

Fortinet

Microsoft

Salesforce