ITIL-4-Foundation Exam Questions Tutorials

ITIL 4 Foundation Exam Questions and Answers

Question 57

What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

Customer engagement

Operational metrics

Business metrics

Customer feedback

Question 58

Which statement about output is correct?

They consist of several outcomes.

They capture customer demand for services

They contribute to the achievement of outcomes

They describes how the service performs.

Question 59

Which statement about service offerings is CORRECT?

The same product can be used as a basis for more than one service offering

Service offerings include the transfer of goods from the consumer to the prowler

Service offerings describe how providers and consumers cooperate to co-create value

Each service should be described to consumers as a single service offering

Question 60

Identify the missing words in the following sentence.

The ‘incident management’ practice should maintain [?] for logging and managing incidents.

a dedicated team

a formal process

detailed procedures

a value chain activity