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ITIL-4-Foundation Exam Questions Tutorials

Page: 15 / 19
Total 536 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 57

Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

Options:

A.

Start where you are

B.

Collaborate and promote visibility

C.

Progress iteratively with feedback

D.

Think and work holistically

Question 58

What can be described as an operating model for the creating and management of products and services?

Options:

A.

Governance

B.

Service value chain

C.

Guiding principles

D.

Practices

Question 59

Which is CORRECT about change authorization?

Options:

A.

A change authority is assigned each time a standard change is requested

B.

Emergency changes are authorized by the technician making the change

C.

Assignment of the change authority is based on the charge type and model

D.

The chance authority will ensure changes are authorized after they are deployed

Question 60

Identity the missing word(s) in the following sentence.

The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

Options:

A.

events

B.

charges

C.

IT assets

D.

known errors

Page: 15 / 19
Total 536 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF