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Salesforce Service-Cloud-Consultant Exam With Confidence Using Practice Dumps

Exam Code:
Service-Cloud-Consultant
Exam Name:
Salesforce Certified Service cloud consultant (SU24)
Certification:
Certified Service Cloud Consultant
Vendor:
Salesforce
Questions:
174
Last Updated:
Jan 27, 2025
Exam Status:
Stable
Salesforce Service-Cloud-Consultant

Service-Cloud-Consultant: Certified Service Cloud Consultant Exam 2024 Study Guide Pdf and Test Engine

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Salesforce Certified Service cloud consultant (SU24) Questions and Answers

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Question 1

Cloud Kicks wants to implement a solution that would hold service agents accountable for keeping customer service-level

agreements (SLAs).

Which feature should a consultant use to meet this request?

Options:

A.

Service Contracts

B.

Salesforce Survey

C.

Entitlement process

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Question 2

Universal Containers (UC) has hired a consulting firm to implement Service Cloud for its

contact center for the first time. The project requires quick iterations and speedy completion. UC has

requested frequent updates from the project team for check-ins and refinement.

Which methodology should the consultant recommend given the requirements?

Options:

A.

Waterfall

B.

Hybrid

C.

Agile

Question 3

Universal Containers has technical support and general customer service teams that use unique Service Console applications.

Which configuration should a consultant use when deploying the console?

Options:

A.

Assign the app to the User profile.

B.

Assign a permission set granting the Service User license.

C.

Assign the Service User license to their User record.

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