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Salesforce Service-Cloud-Consultant Exam With Confidence Using Practice Dumps

Exam Code:
Service-Cloud-Consultant
Exam Name:
Salesforce Certified Service cloud consultant (SU24)
Vendor:
Questions:
174
Last Updated:
Nov 23, 2024
Exam Status:
Stable
Salesforce Service-Cloud-Consultant

Service-Cloud-Consultant: Certified Service Cloud Consultant Exam 2024 Study Guide Pdf and Test Engine

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Salesforce Certified Service cloud consultant (SU24) Questions and Answers

Question 1

Managers at Cloud Kicks often need to update the Case Type field for up to 75 cases at one time using list views.

Which Service Console productivity tool should a consultant recommend?

Options:

A.

Run a macro on each case.

B.

Use a mass Quick Action.

C.

Use a keyboard shortcut.

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Question 2

Universal Containers has implemented Service Cloud. The company needs key performance indicators (KPIs) to ensure that its customer support

center is profitable.

Which metric should a consultant use to help executive management understand support center costs?

Options:

A.

All Cases by Customer

B.

All Open Cases by Priority

C.

Case Resolution Time

Question 3

Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to

create a swarm in Slack to pull in experts from multiple CK departments.

What should the consultant recommend to an agent who wants to launch a Slack Swarm?

Options:

A.

Escalation rules

B.

Apex trigger

C.

Quick Action