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Salesforce Service-Cloud-Consultant Exam With Confidence Using Practice Dumps

Exam Code:
Service-Cloud-Consultant
Exam Name:
Salesforce Certified Service cloud consultant (WI25)
Certification:
Certified Service Cloud Consultant
Vendor:
Salesforce
Questions:
177
Last Updated:
Mar 21, 2025
Exam Status:
Stable
Salesforce Service-Cloud-Consultant

Service-Cloud-Consultant: Certified Service Cloud Consultant Exam 2025 Study Guide Pdf and Test Engine

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Salesforce Certified Service cloud consultant (WI25) Questions and Answers

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Question 1

A company is planning for the migration of an existing external knowledge base into

Salesforce Knowledge.

Which set of factors should be considered when selecting the articles to migrate?

Options:

A.

Original creation date and total number of article views in the last year

B.

Last modified date and terms searched frequently in the last year

C.

Last modified date and total number of article view in the last year

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Question 2

Universal Containers has recently implemented an Experience Cloud site to allow its

customers to create and update their cases online. Customers should only be able to access the cases

where they are listed as the contact, including cases created by the their behalf. support team on

What should a consultant recommend to meet the requirement?

Options:

A.

A sharing set to grant the Experience Cloud site user access to records associated to their Contact record

B.

A sharing rule to ensure record access is granted based on the Experience Cloud site user role hierarchy

C.

An organization-wide default of Public Read/Write on the Case object

Question 3

Universal Containers has tested Skills-Based Routing in a sandbox and is ready to deploy to production.

Which solution should a consultant use to deploy the Service Resources, Skills, and Routing?

Options:

A.

Data Import Wizard

B.

Data Loader

C.

Mass Transfer Records

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