Free ITIL-4-Foundation ITIL Updates

ITIL 4 Foundation Exam Questions and Answers

Question 53

What is the definition of warranty?

A means of identifying events that could cause harm or loss

A means of determining whether a service is fit for purpose

A means of identifying a result for a stakeholder

A means of determining whether a service is fit for use

Question 54

Which practice helps to ensure that the services delivered to customers are aligned with their needs?

Service request management

Change enablement

Problem management

Service level management

Question 55

Which practice ensures that any addition, modification, or removal of anything that could have an effect on services is assessed and authorized?

Deployment management

Release management

Change enablement

Service configuration management

Question 56

What is the purpose of the ‘deployment management’ practice?

To protect the information needed by the organization to conduct its business

To make new and changed services and features available for use

To move new or changed components to live environments

To plan and manage the full lifecycle of all IT assets.