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ITIL ITIL-4-Foundation Online Access

Page: 38 / 41
Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 149

Which of the four dimensions include, the knowledge bases needed to deliver and manage services?

Options:

A.

Organizations and people

B.

Information and technology

C.

Partners and suppliers

D.

Value streams and processes

Question 150

Which practice is most likely to benefit from the use of chatbots?

Options:

A.

Service level management

B.

Change enablement

C.

Continual improvement

D.

Service desk

Question 151

What can be described as an operating model for the creation and management of products and services?

Options:

A.

Governance

B.

Service value chain

C.

Guiding principles

D.

Practices

Question 152

Which will help solve incidents more quickly?

Options:

A.

Target resolution times

B.

Escalating all incidents to support teams

C.

Collaboration between teams

D.

Detailed procedural steps for incident investigation

Page: 38 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF