ITIL-4-Foundation Questions Bank

ITIL 4 Foundation Exam Questions and Answers

Question 13

Which two practices use workarounds?

Change enablement and continual improvement

Change enablement and problem management

Problem management and incident management

Incident management and continual improvement

Question 14

Which value chain activity communicates the current status of all four dimensions of service management?

Improve

Engage

Obtain/build

Plan

Question 15

Which is included in the purpose of the ‘service level management’ practice?

To maximize the number of successful service and product changes

To ensure accurate information about the configuration of services is available

To set clear business-based targets for service levels

To ensure that suppliers and their performance are managed appropriately

Question 16

What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?

An initial baseline assessment

The production of a detailed CSI plan

Verifying that improvement targets have been achieved

Understanding priorities for improvement