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Passed Exam Today ITIL-4-Foundation

Page: 29 / 41
Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 113

What defines the requirements for a service and takes responsibility for the outcomes of service consumption?

Options:

A.

A customer

B.

A user

C.

A configuration item (CI)

D.

An IT asset

Question 114

What is typically needed to assign complex incidents to support groups?

Options:

A.

The incident priority

B.

The incident category

C.

A change schedule

D.

A self-help tool

Question 115

Which competencies are required by the 'service level management' practice?

Options:

A.

Problem investigation and resolution

B.

Incident analysis and prioritization

C.

Business analysis and commercial management

D.

Balanced scorecard reviews and maturity assessment

Question 116

What is warranty?

Options:

A.

Assurance that a product or service will meet agreed requirements

B.

The amount of money spent on a specific activity or resource

C.

The functionality offered by a product or service to meet a particular need

D.

The perceived benefits, usefulness and importance of something

Page: 29 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF