Which describes the 'plan' value chain activity?
It ensures a shared understanding of the current status and vision for all products and services across the organization
It ensures that services are delivered and supported according to agreed specifications and stakeholders expectations
It ensures that service components are available when and where they are needed, and meet agreed specifications
It ensures continual improvement of products, services, and practices across all value chain activities
What can be used to determine if a service is 'fit for purpose'?
Availability
Warranty
Outcome
Utility
Which is provided by the ‘engage’ value chain activity?
Ensuring that stakeholder expectations for quality are met
Ensuring that stakeholder needs are understood by the organization
Ensuring that service components are available when needed
Ensuring that services are operated to meet agreed specifications
