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ITIL 4 ITIL-4-Foundation Updated Exam

Page: 22 / 41
Total 542 questions
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ITIL 4 Foundation Exam Questions and Answers

Question 85

Which of these should be logged and managed as a problem?

Options:

A.

Trend analysis shows a large number of similar incidents

B.

A user requests delivery of a laptop

C.

A monitoring tool detects a change of state for a service

D.

'Continual improvement' needs to prioritize an improvement opportunity

Question 86

Which service level metrics are BEST for measuring user experience?

Options:

A.

Single system-based metrics

B.

Metrics for the percentage of uptime of a service

C.

Operational metrics

D.

Metrics linked to defined outcomes

Question 87

Which is NOT a component of the service value system?

Options:

A.

The guiding principles

B.

Governance

C.

Practices

D.

The four dimensions of service management

Question 88

Which is a service request?

Options:

A.

Requesting a workaround for an issue

B.

Requesting information about how to create a document

C.

Requesting an enhancement to an application

D.

Requesting investigation of a degraded service

Page: 22 / 41
Total 542 questions
Get ITIL-4-Foundation Full Access Download ITIL-4-Foundation PDF