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ITIL-4-Foundation Exam Dumps : ITIL 4 Foundation Exam

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ITIL 4 Foundation Exam Questions and Answers

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Question 1

Which service level metrics are BEST for measuring user experience?

Options:

A.

Single system-based metrics

B.

Metrics for the percentage of uptime of a service

C.

Operational metrics

D.

Metrics linked to defined outcomes

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Question 2

What should all 'continual improvement' decisions be based on?

Options:

A.

Accurate and carefully analysed data

B.

Details of how services are measured

C.

A recent maturity assessment

D.

An up-to-date balanced scorecard

Question 3

What is included in the purpose of the 'IT asset management' practice?

Options:

A.

Moving assets to live or other environments for testing or staging

B.

Supporting decision-making about purchase, re-use. retirement, and disposal of assets

C.

Making new and changed assets available for use

D.

Providing information on how assets are configured and the relationships between them

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