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ITIL-4-Foundation Exam Dumps : ITIL 4 Foundation Exam

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ITIL 4 Foundation Exam Questions and Answers

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Question 1

Which term relates to service levels aligned with the needs of service consumers?

Options:

A.

Service management

B.

Warranty

C.

Cost

D.

Utility

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Question 2

Which statement about service offerings is CORRECT?

Options:

A.

The same product can be used as a basis for more than one service offering

B.

Service offerings include the transfer of goods from the consumer to the prowler

C.

Service offerings describe how providers and consumers cooperate to co-create value

D.

Each service should be described to consumers as a single service offering

Question 3

Which guiding principle helps to ensure that better information is available for decision making?

Options:

A.

Keep it simple and practical

B.

Collaborate and promote visibility

C.

Optimize and automate

D.

Think and work holistically

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