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ITIL-4-Foundation Exam Dumps : ITIL 4 Foundation Exam

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ITIL 4 Foundation Exam Questions and Answers

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Question 1

How should an organization adopt continual improvement methods?

Options:

A.

Use a new method for each improvement the organization handles

B.

Select a few key methods for the types of improvement that the organization handles

C.

Build the capability to use as many improvement methods as possible

D.

Select a single method for all improvements that the organization handles

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Question 2

What is the expected outcome from using a service value chain?

Options:

A.

Service value streams

B.

Value realization

C.

Customer engagement

D.

The application of practices

Question 3

Which guiding principle recommends collecting data before deciding what can be re-used?

Options:

A.

Focus on value

B.

Keep it simple and practical

C.

Start where you are

D.

Progress interactively with feedback

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