Ace Your ITIL-4-Foundation ITIL 4 Exam

ITIL 4 Foundation Exam Questions and Answers

Question 65

Which dimension considers the application of artificial intelligence to service management?

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

Question 66

Which two practices interact the MOST with the service desk practice?

Incident management and service request management

Service request management and deployment management

Deployment management and change enablement

Change enablement and incident management

Question 67

Which is part of the definition of a customer?

The role that defines the requirements for a service

A means of enabling value co-creation

The role that authorizes budget for service consumption

A set of specialized organizational capabilities for enabling value

Question 68

What describes how components and activities work together to facilitate value creation?

The ITIL service value system

The ITIL guiding principles

The four dimensions of service management

A service relationship