Ace Your ITIL-4-Foundation ITIL 4 Exam

ITIL 4 Foundation Exam Questions and Answers

Question 65

Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

Service desk

Continual improvement

Problem management

Incident management

Question 66

Which value chain activity ensures that ongoing service activity meets user expectations?

Plan

Engage

Obtain/build

Deliver and support

Question 67

Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

Focus on value

Progress iteratively with feedback

Collaborate and promote visibility

Optimize and automate

Question 68

Which activity is part of the ‘continual improvement practice?

handing compliments and complaints from user to identify improvements.

Improving relationships with and between stakeholders.

Prioritizing and creating business cases for improvement initiatives.

Identifying the cause unplanned interruptions to service.