Project-Management-Professional PMP Book

In conflict resolution, particularly in stakeholder disagreements, the project manager should act as a facilitator and mediator. Scheduling a joint meeting to promote open dialogue and reach mutual understanding supports collaborative decision-making and promotes transparency.

The PMBOK® Guide – Seventh Edition and PMI's Conflict Resolution guidance recommend collaborative problem-solving as the most effective approach in stakeholder conflict. Engaging both parties together helps to clarify misunderstandings and identify common ground.

Option A is a last resort if resolution fails.

Option B is useful for gathering information but delays the resolution.

Option D lacks the project manager’s facilitation and may not be constructive.

A project manager should mentor the team member who is asking for directions and actions on many tasks, as this indicates a lack of confidence, competence, or clarity in the team member’s role and responsibilities. Mentoring is the process of providing personal support and guidance to a less experienced team member by a seasoned project manager. A mentor can help the team member develop their skills, knowledge, and abilities, as well as provide feedback, advice, and encouragement. A mentor can also help the team member understand the project objectives, scope, deliverables, processes, and standards, and how to align their work with them. By mentoring the team member on a regular basis, the project manager can help the team member improve their performance, productivity, and quality of work, as well as increase their motivation, engagement, and satisfaction. References: Project Management Professional (PMP)® Certification | PMI, Mentoring - Key Competency for Program and Project Professionals, What Good is a Project Manager Mentor? | PMI

When faced with a major process change in HR acquisition, especially one that implies longer processing times, it is essential for the project manager to first assess the impact of this change on the project’s objectives and deliverables. By reviewing the project management plan, the project manager can determine the appropriate adjustments to the project schedule, resources, and strategies to mitigate any negative effects on the project’s timeline and costs. This proactive approach aligns with the principles of effective project management, which include flexibility and responsiveness to changes within the project environment.

= The PMBOK guide emphasizes the importance of continuously monitoring and controlling project work to address changes and implement necessary adjustments1. Additionally, the role of HR in managing changes during mergers and acquisitions, as outlined in professional business analysis resources, supports the approach of assessing impacts and planning accordingly234.