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 Schedule reserves are the amount of time allocated for unforeseen risks or delays in a project. They are usually calculated based on the level of uncertainty and complexity of the project. In a hybrid project, where both agile and predictive approaches are used, the project manager should reconsider the necessary schedule reserves based on the progress and performance of each module. By doing so, the project manager can identify the critical path, prioritize the work, and adjust the schedule accordingly. This can help to take the schedule back and accelerate the ROI of the project. References: PMBOK Guide 7th Edition, Chapter 8.3.3.2; Agile Practice Guide, Section 3.2.2.

 The project manager is responsible for ensuring that the project complies with all the applicable laws, regulations, standards, and policies of the project location. This includes health and safety requirements, environmental protection, labor laws, permits, licenses, and any other legal obligations. Failing to comply with these requirements could result in legal penalties, fines, sanctions, reputational damage, or project termination. Therefore, the project manager should address this issue as soon as possible and update the project plan accordingly. Injury or loss incidents could delay project deliverables, but this is not the primary reason why the situation is problematic. It is imperative that established performance metrics are met, but this is not directly related to the health and safety requirements. The project manager must follow their employer’s organizational process assets (OPAs), but this does not necessarily mean that they are aligned with the project location’s regulatory requirements. References: = PMBOK Guide, 6th edition, pages 33-34, 89-90, 123-124, 375-376; PMP Exam Content Outline, 2020, pages 8-9.

The business case is the document that provides the justification and rationale for initiating a project or program. It describes the business need, the expected benefits, the strategic alignment, the feasibility, and the financial analysis of the proposed solution. The business case is the primary source of information for creating business value and should be reviewed and updated throughout the project life cycle. The project manager should meet with the sponsor, who is the person or group that provides resources and support for the project and is accountable for enabling success, to review the business case and understand the opportunities to create business value. The other options are not the first actions that the project manager should take, as they do not directly address the customer’s question or the project’s alignment with the business objectives. References:

[PMBOK Guide], 6th edition, pages 29-31, 33-34, 75-76.

[Professional in Business Analysis (PMI-PBA) Handbook], pages 9-10, 13-14.

According to the PMBOK Guide, servant leadership is a key aspect of agile project management. It is a leadership style where the leader, rather than seeking to be served, prioritizes the needs and development of their team members1. Servant leaders help their teams to self-organize, collaborate, and adapt to changing requirements and environments2. One of the practices that support servant leadership in agile project management is the daily standup, also known as the daily scrum. It is a short, time-boxed meeting where the team members synchronize their work and plan for the next 24 hours. The daily standup also provides an opportunity for the team members to share their impediments, risks, and issues, and for the servant leader to facilitate the removal of those obstacles34. By implementing daily standups, the project manager can foster a culture of transparency, feedback, and continuous improvement among the team members, and help them achieve their project goals more effectively and efficiently5. References: 1: PMBOK Guide, 7th edition, page 55 2: A Little Bit of Both1 3: Guide on Servant Leadership in Agile Project Management3 4: 7 Traits of Servant Leadership in Agile Project Management4 5: How to create a project management communication plan5