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ServiceNow Certified System Administrator Questions and Answers

Question 1

What needs to be specified, when creating a Business Rule? (Choose four.)

Options:

A.

UI action

B.

Table

C.

Fields to update

D.

Who can run

E.

Script to run

F.

Application scope

G.

Update set

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Question 2

What is the purpose of the Event Registry?

Options:

A.

The Event Registry lists all Events that have successfully completed within a 24-hour period

B.

The Event Registry is a list of all Events that originate through an integration

C.

The Event Registry is a module that provides Event definitions

D.

The Event Registry is a list of all Events that have successfully completed after being Invoked by a script

Question 3

When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Options:

A.

Turn your computer off and on again

B.

Clear browser cache

C.

End Impersonation

D.

Log out and back in

Question 4

Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?

Options:

A.

Create Record Producer and use the Available For list to specify First Line [sn_first_line] role

B.

Create Catalog Item and use the Not Available list to specify the Manager Group

C.

Create Catalog Item and use the Available For list to specify ITIL [itil] role

D.

Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role

Question 5

When designing a flow, how do you reference data from a record, in that flow?

Options:

A.

Drag the table icon onto the flow definition

B.

Use the condition builder to specify the desired values

C.

Specify the source table on the data pill related list

D.

Drag the data pill onto the flow definition

E.

Add the table reference using the slush bucket

Question 6

What are the components that make up a filter condition? (Choose three.)

Options:

A.

Operator

B.

Match Criteria

C.

Value

D.

Column

E.

Field

Question 7

You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)

Options:

A.

Select Fields and Columns module

B.

Right click on form header, select Configure > Form Layout

C.

Click on context menu, select Configure > Form Designer

D.

Select Field Class Manager module

Question 8

What import utility do you use when the field names on the import set match the name of the fields on the Target table?

Options:

A.

Schema Mapping

B.

Automatic Mapping

C.

Mapping Assist

D.

Mapping Dashboard

Question 9

Which module is used as the first step for importing data?

Options:

A.

Coalesce Data

B.

Transform Data

C.

Import Data

D.

Load Data

Question 10

When moving multiple update sets at one time, what might you do to facilitate the move?

Options:

A.

Batch

B.

Verify

C.

Test

D.

Preview

Question 11

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

Options:

A.

Task Escalation Clock

B.

Service Level Agreements

C.

Inactivity Monitor

D.

Response Time Clock

E.

Business Time Remaining

Question 12

Group records are stored in which table?

Options:

A.

Group [sn_user_group]

B.

Group [sys_user_group]

C.

Group [s_sys_group]

D.

Group [u_sys_group]

Question 13

New records, new groups, and modified configuration Items (Cls): what do they have in common?

Options:

A.

They are included in an Update Set

B.

They are not captured in an Update Set

C.

They are customizations

D.

They do not have anything in common

Question 14

ServiceNow contains a resource which provides the following:

A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.

A CMDB framework across our products and platform that will enable and support multiple configuration strategies.

What resource do these statements describe?

Options:

A.

Common Services Data Model (CSDM)

B.

Information Technology Service Management (ITSM)

C.

Configuration Management Database (CMDB)

D.

Information Technology Infrastructure Library (ITIL)

Question 15

Which feature allows you to automate business logic for a particular application or process such as approvals, tasks notifications, and record operations?

Options:

A.

Flows

B.

Action Sequences

C.

Action Sets

D.

Task Flows

E.

Flow Diagrams

Question 16

A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

Options:

A.

Specify the Dept_Mgr role on the catalog content block

B.

Add the Department Manager group to the catalog item’s user criteria

C.

Add the Department Manager group to the catalog item’s ACL

D.

Only publish the item in the HR service catalog

E.

Use a Dept_Mgr ACL on the HR service catalog

Question 17

What is NOT an example of a UI Action?

Options:

A.

Search

B.

Form buttons

C.

list Buttons

D.

Related Links

Question 18

As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

Options:

A.

Knowledge

B.

ServiceNow Wiki

C.

Knowledge Now

D.

SharePoint

E.

Stack Overflow

Question 19

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

Options:

A.

Local Sources (i.e. XML, CSV, Excel)

B.

Implementation Spoke

C.

DataHub

D.

JDBC Connection

E.

Network Server

F.

LDAP Connection

Question 20

Which tool is used to define relationships between fields in an import set table and a target table?

Options:

A.

Transform Schema

B.

Schema Map

C.

Dictionary Map

D.

Transform Map

E.

Field Transformer

F.

Import Designer

Question 21

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

Options:

A.

Look up their password, so you can login with their account

B.

Initiate a Connect Chat session

C.

Install the Bomgar plug-in

D.

Impersonate the user

E.

Launch a NowChat window

Question 22

What do you activate when you want to add applications or functionality within your development instance?

Options:

A.

App Package

B.

Updated Pack

C.

Patch

D.

Plugin

E.

App Updated Set

Question 23

What would NOT appear in the Application Navigator if “service” is typed into the filter field?

Options:

A.

Configuration > Business Services

B.

Self-Service > Knowledge

C.

Service Portal > Widgets

D.

Incident > Assigned to me

Question 24

What is the difference between a UI Policy and Data Policy?

Options:

A.

Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services

B.

Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

C.

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

D.

Data Policies run only after UI Policies run successfully

Question 25

What are two ways to generate an Event? (Choose two.)

Options:

A.

Business Rule

B.

Workflow

C.

Log entry

D.

Knowledge article publication

Question 26

What Is the purpose of the Fitter navigator In the Application Navigator?

Options:

A.

Filter applications in order of use

B.

Quickly navigate to applications and modules

C.

Collapse and expand applications

D.

List applications In order of Top Requests

Question 27

After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Options:

A.

Select Normal role

B.

Log out and back in

C.

Use System Administration > Normal Security module

D.

Select Global Update Set

E.

End Impersonation

Question 28

Which section of the ServiceNow UI allows you to perform a global search?

Options:

A.

Application Navigator

B.

Banner frame

C.

List pane

D.

Content frame

Question 29

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

Options:

A.

Make sure the latest flows are activated.

B.

Use the instance Incognito setting to quickly toggle between requester and approver.

C.

Impersonate the requester to ensure the form works.

D.

Make sure the requester's user record has a manager specified.

E.

Create and select your Testing Update Set, before starting the test cases.

F.

Use your Admin account, so you can approve the items quickly.

Question 30

Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Options:

A.

Localization Framework plugin

(com.glide.localization_framework)

B.

Translation Framework plugin (com.glide.translation_framework)

C.

Multiple Language Framework plugin (com.glide.multiple.language_framework)

D.

Language Al Framework plugin (com .g I id e. language.ai _framework)

Question 31

Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

Options:

A.

System Notification > Email > Notifications

B.

Administration > Notification Overview

C.

System Properties > Email > Settings

D.

User Preferences > Email > Notifications

E.

Click Gear > Notifications > New

Question 32

When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

Options:

A.

Long-term signals

B.

Non-signals

C.

Anti-signals

D.

Stability signals

Question 33

On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?

Options:

A.

Before, After, Async, Display

B.

Prior to, Synchronous, on Update

C.

Insert, Update, Delete, Query

D.

Before, Synchronous, Scheduled Job, View

Question 34

From a form, what would you click to add additional fields to the form? (Choose two.)

Options:

A.

Context Menu > Form > Layout

B.

Context Menu > Configure > Form Layout

C.

Context Menu > Configure > Form Design

D.

Right click on header > Add > Field

E.

Context Menu > Form > Designer

F.

Right click on header > Configure > UX Dashboard

Question 35

What type of field allows you to look up values from one other table?

Options:

A.

Reference

B.

Verity

C.

Options

D.

Selections

E.

Dot walk

F.

Lookup

Question 36

On the Reports page, what sections allow you to see which reports are visible to different audiences? (Choose four.)

Options:

A.

Group

B.

Department

C.

My reports

D.

Team

E.

Dashboards

F.

Global

G.

Admin

Question 37

Which one of the following statements is true?

Options:

A.

When an incident form is saved, all the Work Notes field text is recorded to the Activity Log field

B.

When an incident form is saved, the Work Notes field text is overwritten each time work is logged against the incident

C.

When an incident form is saved, the impact field is calculated by adding the Prion:, and Urgency values

D.

When an Incident form is saved, the Additional Comments field text is cleared and recorded to the Work Notes section

Question 38

What are three security modules often used by the System Administrator? (Choose three.)

Options:

A.

System Properties > Security

B.

Utilities > Migrate Security

C.

System Security > Security

D.

Self-Service > My Access

E.

System Security > Access Control (ACL)

F.

Password Management > Security Questions

G.

System Security > High Security Settings

Question 39

Access Control rules may provide access security for which of the following database objects?

Options:

A.

For a specific role, group, or user

B.

For a specific row, column, or table

C.

For specific groups

D.

For a specific CMDB Configuration item

Question 40

Which one of the following is NOT a type of Visual Task Board?

Options:

A.

Feature

B.

Guided boards

C.

Flexible

D.

Freeform

Question 41

What do you need to do before you can use an Application-based trigger in your flow?

Options:

A.

Activate application trigger spoke

B.

Activate trigger security rules

C.

Activate application spoke, and plug-ins as needed

D.

Assign Application trigger role [sn_app_trigger_write] to SME

E.

Activate application plugins only

Question 42

When a custom table is created, which access control rules are automatically created?

Choose 4 answers

Options:

A.

delete

B.

create

C.

execute

D.

read

E.

update

F.

write

Question 43

Which application is used primarily to load data into ServiceNow?

Options:

A.

Import Hub

B.

System Import Sets

C.

Data Import Configuration

D.

Import Management

Question 44

While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

Options:

A.

There is a business rule, excluding Bob.Smith from any approvals.

B.

Bob Smith does not have a delegate set up on his account,

C.

The Bob Smith user account, does not have a manager specified.

D.

The manager does not have a delegate assigned,

E.

Bob Smith is a VIP.

Question 45

What is the primary objective of the Display Business Rule?

Options:

A.

To monitor fields on a form, and provide feedback

B.

To use a shared g_scratchpad object, which can be sent to the client, as part of the form

C.

To set files to mandatory, hidden, and read-only

D.

To define what happens on a form, when a particular fled changes

Question 46

What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

Options:

A.

Scenario Dashboard

B.

CI Use Case Modeler

C.

CMDB Use Case Modeler

D.

Common Service Data Model (CSDM) product view

Question 47

What feature do you use to specify which users are able to access a Service Catalog Item?

Options:

A.

Can Read Role

B.

Catalog User Role

C.

Can Order Tab

D.

User Criteria

Question 48

Which role can manage multiple knowledge bases?

Options:

A.

knowledge_base_admin

B.

kb_admin

C.

sn_kb_admin

D.

knowledge_admin

Question 49

What is the result of the order in which access controls are evaluated?

Options:

A.

Ensures user has access to the fields in a table, before considering their access to the table

B.

Ensures user can get to work as quickly as possible

C.

Ensures user has access to the application, before evaluating access to a module within the application

D.

Ensures user has access to a table, before evaluating access to a field in the table

Question 50

What component causes a flow to run after a record has been created or updated?

Options:

A.

Date-based trigger

B.

Record-based trigger

C.

On-change trigger

D.

Application-based trigger

E.

Updated-date trigger

Question 51

The Employee On-boarding team has asked for a way for managers to order computers, monitors, business Cards, and cell phones for new employees. How would you proceed to meet this requirement?

Options:

A.

Create Record Producer

B.

Create Order Guide

C.

Create Requested Item

D.

Create On-boarding Bot

Question 52

On Access Control Definitions, what are ways you can set the permissions on a Table?

Choose 3 answers

Options:

A.

Groups

B.

CRUD

C.

Roles

D.

Script that sets the answer variable to true or false

E.

Conditional Expressions

Question 53

Here is an example of the criteria set for a knowledge base:

* Companies: ACME North America

* Department: HR

* Groups: ACME Manager

* Match All: Yes

In this example, what users would have access to this knowledge base?

Options:

A.

Members of the ACME manager group, who are also members of HR Department and part of the ACME North America

B.

Employees of ACME North America, who are members of HR Department or the ACME Manager group

C.

Users which are members of either ACME North America, or HR Department, or ACME Manager Group

D.

Member of the ACME Manager group, and HR department, regardless of geography

Question 54

When using Flow Designer what is the Flow Execution initiated by?

Options:

A.

A trigger

B.

An existing subflow

C.

Allow logic

D.

An execution data pill

Question 55

How would you describe the relationship between the incident and Task table?

Options:

A.

Incident table has a many to many relationships with the Task table.

B.

Incident table has a one to much relationship with the Task table.

C.

Incident table is extended from task table.

D.

incident table is related to the Task table via the INC number

E.

incident table is a database view of the Task table

Question 56

What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?

Options:

A.

Analytics Reports

B.

Performance Analytics

C.

Scheduled Reports

D.

Reporting

Question 57

A colleague wants to rearrange the columns on their My Work list. Once the user has navigated to the list where should they navigate to select and arrange the columns?

Options:

A.

Click Personalize List

B.

Right click on any column header. Context Menu > Configure > List Layout

C.

Click List Context Menu > Personalize List

D.

Click List Content Menu > Configure > List Layout

Question 58

What are examples of Ul Actions, relating to Lists?

Choose 4 answers

Options:

A.

List Links

B.

List Control

C.

List Buttons

D.

List Context Menu

E.

List Override

F.

List Choices

Question 59

You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

Options:

A.

Parent-Child Approvers.

B.

Approval Chains

C.

Flows

D.

Approval Criteria

E.

Approver Delegates

Question 60

What module do you use to access the reports that are available to you?

Options:

A.

Report > View /Run

B.

Reports > Homepage

C.

Self-Service>My Reports

D.

Report > Overview

Question 61

Which best describes a field in a SeniceNow table?

Options:

A.

A field is a table cell that stores data

B.

A field is a table row

C.

A field is an item that appears in a menu list

D.

A field is a record in a table

Question 62

What are advantages of using spokes for integrations? Choose 3 answers

Options:

A.

Reduces the need for code

B.

Features scale and control mechanisms

C.

Free spokes are available in the ServiceNow Store

D.

Ensures discoverability and reuse

E.

Automated event management

Question 63

A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

Options:

A.

Report Dashboard > Create New

B.

Reports > Getting Started

C.

Performance Analytics > Reports

D.

Self-Service > Reports

E.

Reports > Create New

Question 64

If users would like to locate and assign a task to themselves in the Platform, what action could they perform from the list view to make the assignment? (Choose 2 answers)

Options:

A.

Select the record using the check box, then select the Person icon

B.

Select the Task number, and select the Assign to me UI action on the form

C.

Right-click on the Task number and select the Assign to me option in the menu

D.

Double-click on the Assigned to value, type the name of the user, and select the green check

E.

Select the record using the check box, then select the Assign To Me UI action on the List Header

Question 65

If a user is on an Incident form and is alerted when they change the value of the Priority field, which type of script executes in the Platform?

Options:

A.

A server script

B.

A client script

C.

A fix script

D.

A business rule

Question 66

When you are viewing a record, like an incident, how can you detect if someone else is also actively working on the Incident? (Choose 2 answers)

Options:

A.

A chat bubble automatically launches, so you can collaborate

B.

An icon appears to the left of fields that have been updated by other users

C.

A notification appears asking the new user to collaborate

D.

The Work notes list contains names of the other users

E.

User presence icon shows initials of users actively viewing the record

Question 67

A customer wants to use a client script to validate things on a form m order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?

Options:

A.

onSubmission()

B.

onSubmit()

C.

onLoad

D.

onUpdate()

Question 68

What are the components that make up a filer condition?

Choose 3 answers

Options:

A.

Column

B.

Match Criteria

C.

Field

D.

Value

E.

Operator

Question 69

Which field (or fields) is used as a unique key during imports?

Options:

A.

Match Fields

B.

Coalesce Fields

C.

Key Fields

D.

Sys IDs

Question 70

Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?

Options:

A.

item Admin [sn_item_admin]

B.

Sys Admin [sys_admln]

C.

Catalog Admin [catalog_admin]

D.

Catalog Auinor (sn_cataiog_write]

Question 71

Which system property is added and set to true in order to see impersonation events in the System Log?

Options:

A.

glide user_setting

B.

glide sys all_jmpersonation

C.

glide sys log_jmpersonabon

D.

glide.impersonation_setting

E.

glide sys admin_login

Question 72

A customer wants to be able to identify and track components of their infrastructure that support their ecommerce service. What ServiceNow products could support this requirement?

Choose 3 answers

Options:

A.

Performance Analytics

B.

Configuration Management (CMDB)

C.

Financial Management

D.

Discovery

E.

Service Mapping

Question 73

What contains the configuration changes made in an instance (i.e. changes in a form) and helps to implement the changes from the Dev environment to another environment?

Options:

A.

Update sets

B.

Transform maps

C.

System dictionaries

D.

Import sets

Question 74

What type of field has a drop down list, from which you can pick from pre-defined options?

Options:

A.

Choice

B.

Picker

C.

Drop down

D.

Option

Question 75

In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?

Options:

A.

Field Icon

B.

Field Value

C.

Data Pill

D.

Data Element

E.

Data Trigger

Question 76

What tool is used to import data from various data sources, and map that data into ServiceMow tables?

Options:

A.

Import Set

B.

Update Set

C.

Data Pack

D.

Transform Set

Question 77

What actions art taken to filter a long list of records to show only those which have “email” Short Description?

Options:

A.

Click List Magnifier to expand column search. on Short Description type %email. click enter

B.

Click List Magnifier to expand column search, on Short Description, type email, click enter

C.

On Search box. select text, type email, click enter

D.

Click List Magnifier to expand column search, on Short Description type 'email, dick enter

Question 78

What type of query allows you to filter list data using normal words, instead of the condition builder?

Options:

A.

Natural Language Query

B.

Alexa Query

C.

Machine Learning Query

D.

Predictive Intelligence Query

E.

Auto-suggest Query

Question 79

Which path would you take to access the table configuration page from a form?

Options:

A.

The Form Context menu > View > Table

B.

The Form Context menu > Configure > Table

C.

The Form Context menu > Configure > Dictionary

D.

The Form Context menu > View > Show Table

Question 80

On a list, what does each row show?

Options:

A.

A filter

B.

A record

C.

A table

D.

A field

Question 81

When moving a homepage or dashboard between instances, what must you remember?

Options:

A.

Create a separate update set for them

B.

They are automatically added to the update set

C.

Manually add them to the update set

D.

They cannot be moved via update set

Question 82

Which element is used to track items not saved with a field, in a record?

Options:

A.

Sidebar

B.

List Editor

C.

Activity formatter

D.

Dictionary

Question 83

What is a Dictionary Override?

Options:

A.

A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update

B.

A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services

C.

A Dictionary Override is a task within a workflow that requests an action before the workflow can continue

D.

A Dictionary Override sets field properties in extended tables

Question 84

Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

Options:

A.

The CMDB contains data about tangible and intangible business assets

B.

The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

C.

The CMDB archives all Service Management PaaS equipment metadata and usage statistics

D.

The CMDB contains ITIL process data pertaining to configuration items

Question 85

A knowledge article must be which of the following states to display to a user?

Options:

A.

Published

B.

Drafted

C.

Retired

D.

Reviewed

Question 86

Tables are made up of which of the following?

Options:

A.

records

B.

lists

C.

forms.

D.

fields

Question 87

What is the platform name for the User table?

Options:

A.

u_users

B.

sys_users

C.

x_users

D.

sys_user

Question 88

What is the function of user impersonation?

Options:

A.

Testing and visibility

B.

Activate verbose logging

C.

View custom perspectives

D.

Unlock Application master list

Question 89

Which of the following is used to initiate a flow?

Options:

A.

A Trigger

B.

Core Action

C.

A spoke

D.

An Event

Question 90

What are the main UI component(s) of the ServiceNow Platform?

Options:

A.

Banner Navigator

B.

Banner Frame

C.

Application Frame

D.

Application Navigator

E.

Content Menu

F.

Content Frame

Question 91

When searching using the App Navigator search field, what can be returned? (Choose four.)

Options:

A.

Names of Applications and Modules

B.

Names of Modules

C.

Names of Applications

D.

Favorites

E.

History Records

F.

Titles of Dashboard Gauges

Question 92

What are the two pathways to view feedback left on a published article?

Options:

A.

Knowledge > articles > My Flagged

B.

Knowledge base > my knowledge > flagged articles

C.

Knowledge > My articles > Flagged

D.

Knowledge > articles > published

Question 93

Which three Variable Types can be added to a Service Catalog Item?

Options:

A.

True/False, Multiple Choice, and Ordered

B.

True/False, Checkbox, and Number List

C.

Number List, Single Line Text, and Reference

D.

Multiple Choice, Select Box, and Checkbox

Question 94

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

Options:

A.

Answer Agent

B.

live Feed

C.

Virtual Agent

D.

Connect Chat

Question 95

A Service Catalog may include which of the following components?

Options:

A.

Order Guides, Exchange Rates, Calendars

B.

Order Guides, Catalog Items, and Interceptors

C.

Catalog Items, Asset Contracts, Task Surveys

D.

Record Producers, Order Guides, and Catalog Items

Question 96

Which one of the following statements applies to a set of fields when they are coalesced during an import?

Options:

A.

If a match is found using the coalesce fields, the existing record is updated with the information being imported

B.

If a match is not found using the coalesce fields, the system does not create a Transform Map

C.

If a match is found using the coalesce fields, the system creates a new record

D.

If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Question 97

Which technique is used to get information from a series of referenced fields from different tables?

Options:

A.

Table-Walking

B.

Sys_ID Pulling

C.

Dot-Walking

D.

Record-Hopping

Question 98

Knowledge articles within a knowledge base are grouped by category.

Options:

A.

True

B.

False

Question 99

Which application is used to change the number format per table?

Options:

A.

Number Maintenance

B.

System Maintenance

C.

Table Maintenance

D.

Record Maintenance

Question 100

What are the four knowledge workflows available in the ServiceNow base instance?

Options:

A.

Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state

B.

Instant Publish: Immediately publishes a draft article without requiring an approval

C.

Instant Retire: Immediately retires a published article without requiring an approval

D.

Retire Knowledge: Moves a knowledge article to the retired state.

Question 101

From the User menu, which actions can a user select? (Choose three.)

Options:

A.

Send Notifications

B.

Log Out ServiceNow

C.

Elevate Roles

D.

Impersonate Users

E.

Order from Service Catalog

F.

Approve Records

Question 102

Business Rules are used to enforce mandatory data on a form.

Options:

A.

True

B.

False

Question 103

What is a characteristic of importing data into ServiceNow?

Options:

A.

An existing Transform Map can be used one time on the same import set

B.

Coalesce fields are used only after running Transform

C.

Any user can manage and set up import sets

D.

An existing Transform Map can be used multiple times on the same import set

Question 104

The baseline Service Catalog homepage contains links to which of the following components?

Options:

A.

Record Producers, Order Guides, and Catalog Items

B.

Order Guides, Item Variables, and Workflows

C.

Order Guides, Catalog Items, and Workflows

D.

Record Producers, Order Guides, and Item Variables

Question 105

What is the master table that contains a record for each table in the database?

Options:

A.

[sys_master_db]

B.

[sys_db_object]

C.

[sys_master_object]

D.

[sys_object_db]

Question 106

What is the Import Set Table?

Options:

A.

A table where data will be placed, post-transformation

B.

A table that determines relationships

C.

A staging area for imported records

D.

A repository for Update Set information

Question 107

FILL IN THE BLANK

_______________ is a computer program running as a service; a physical computer dedicated to running one or more services, or a system running a database.

Options:

Question 108

Which one of the following statements best describes the purpose of an Update Set?

Options:

A.

An Update Set allows administrators to group a series of changes into a named set and then move this set as a unit to other systems

B.

By default, an Update Set includes customizations, Business Rules, and homepages

C.

An Update Set is a group of customizations that is moved from Production to Development

D.

By default, the changes included in an Update Set are visible only in the instance to which they are applied

Question 109

What are the 6 methods available for user authentication?

Options:

A.

Local Database: The user name and password in their user record in the instance database.

B.

Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed

C.

LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.

D.

SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.

E.

OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.

F.

Digest Token: An encrypted digest of the user name and password in the user record.

Question 110

Which tool is used to have conversations with logged-in users in real-time?

Options:

A.

Connect Chat

B.

Now Messenger

C.

User Presence

D.

Comments

Question 111

A group is stored in which table?

Options:

A.

Group[user group]

B.

Group[sys_user]

C.

Group[sys_user_group]

D.

Group[sys_user_group_profile]

Question 112

Data Policy can enforce mandatory data on import.

Options:

A.

True

B.

False

Question 113

Which one of these applications is available to all users?

Options:

A.

Change

B.

Incident

C.

Facilities

D.

Self-Service

Question 114

Which group of permissions is used to control Application and Module access?

Options:

A.

Access Control Rules

B.

UI Policies

C.

Roles

D.

Assignment Rules

Question 115

Which of the following concepts are associated with the ServiceNow CMDB? (Choose four.)

Options:

A.

Service Processes

B.

User Permissions

C.

Tables and Fields

D.

A Database

E.

The Dependency View

Question 116

A REQ number in the Service Catalog represents…

Options:

A.

the order number.

B.

the stage.

C.

the task to complete.

D.

the individual item in the order.

Question 117

UI Policy can make fields read-only, mandatory, or hidden.

Options:

A.

True

B.

False

Question 118

Record numbers have to be manually incremented

Options:

A.

True

B.

False

Question 119

What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

Options:

A.

RITM (Number)>REQ (Number)>PROCUREMENT (Number)

B.

REQ (Number)>RITM (Number)>PROCUREMENT (Number)

C.

REQ (Number)>RITM (Number)>TASK (Number)

D.

FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Question 120

What is a way that you can mark a knowledge article for review?

Options:

A.

Flag article

B.

Review

C.

Bookmark

D.

On Hold

Question 121

What are the 5 provided Roles by ServiceNow?

Options:

A.

System Administrator: The admin role provides access to all platform features, applications, functions and data.

B.

Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services

C.

Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.

D.

Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver

E.

Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Question 122

When using the Load Data and Transform Map process, what is the Mapping Assist used for?

Options:

A.

Mapping fields using the Import Log

B.

Mapping fields using Transform History

C.

Mapping fields using an SLA

D.

Mapping fields using a Field Map

Question 123

Which of the following statement describes the purpose of an Order Guide?

Options:

A.

Order Guides restrict the number of items in an order to only one item per request

B.

Order Guide provide a list of guidelines for Administrators on how to set up item variables

C.

Order Guide provide the ability to order multiple, related items as one request

D.

Order Guides take the user directly to the checkout without prompting for information

Exam Detail
Vendor: ServiceNow
Certification: Certified System Administrator
Exam Code: CSA
Exam Name: ServiceNow Certified System Administrator
Last Update: Nov 22, 2024
CSA Question Answers
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