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ServiceNow Certified System Administrator Questions and Answers

Question 97

Which technique is used to get information from a series of referenced fields from different tables?

Table-Walking

Sys_ID Pulling

Dot-Walking

Record-Hopping

Question 98

Knowledge articles within a knowledge base are grouped by category.

True

False

Question 99

Which application is used to change the number format per table?

Number Maintenance

System Maintenance

Table Maintenance

Record Maintenance

Question 100

What are the four knowledge workflows available in the ServiceNow base instance?

Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state

Instant Publish: Immediately publishes a draft article without requiring an approval

Instant Retire: Immediately retires a published article without requiring an approval

Retire Knowledge: Moves a knowledge article to the retired state.