CSA Exam Dumps : ServiceNow Certified System Administrator

In ServiceNow Reporting, when modifying a report, users can preview the results without saving by clicking the "Run" button. This executes the report with the current settings and displays the updated results before committing any changes.

C. Run ✅

The "Run" button allows users to execute the report immediately to see updated results.

It helps users verify if filters, conditions, or visualizations are correct before saving the report.

Example: If a user changes the date range on an incident report, clicking "Run" updates the chart without saving the report permanently.

A. Execute ❌

There is no "Execute" button in ServiceNow Reporting.

"Execute" is used in scripting (e.g., Business Rules, Scheduled Jobs), not for reports.

B. Try it ❌

Not a valid option in ServiceNow Reporting.

Possibly confused with "Try It" in Flow Designer or Catalog Items.

D. Test ❌

"Test" is used in Workflows, Business Rules, and Flow Designer, not in reports.

E. Preview ❌

There is no "Preview" button for running reports.

"Preview" is typically used in UI Policies and Forms.

ServiceNow Documentation: Creating and Running Reports

ServiceNow Reporting Guide: Modifying Reports in Report Designer

Correct Answer Explanation:Incorrect Answer Choices Explanation:References:

Access Control Rules (ACLs) are a fundamental security feature in ServiceNow that protect applications by identifying and restricting access to files and data. ACLs define which users or roles have permissions to create, read, write, or delete data within an application.

Understanding Access Control Rules (ACLs)ACLs in ServiceNow operate based on three key elements:

Object Type – Defines what is being secured (table-level or field-level access).

Operation – Specifies the type of access (Create, Read, Write, Delete, Execute, etc.).

Condition & Script – Determines when access is granted (role-based permissions or specific conditions).

Data Security: Ensures that only authorized users can access specific data.

Granular Access: Controls permissions at the table and field level.

Regulatory Compliance: Helps organizations maintain security standards and data protection laws.

ServiceNow applies ACLs from the most specific to the most general (Field-level → Table-level → Global-level).

If no ACL explicitly allows access, the system denies it by default (Deny by Default Policy).

ACLs can be role-based, condition-based, or script-based for advanced security configurations.

A. Application Configuration – This refers to application settings but does not control access to data.

B. Verbose Log – Logging helps in debugging but does not secure applications or restrict access.

D. Application Scope – Defines application boundaries but does not control data access permissions.

ServiceNow CSA Documentation: Access Control Rules (ACLs)

ServiceNow Security Best Practices: Security and Access Control

Why Access Control Rules are Important?How ACLs Work in ServiceNow?Incorrect Answer Choices Explanation:Official CSA Documentation Reference:

Performance Analytics (PA) is the best solution for the manager's requirements because it provides:

Snapshot of Sales Performance Data – PA allows the creation of historical and real-time dashboards to track sales performance against targets.

Trend Analysis Over Time – With PA, historical data is captured and can be visualized in trend reports, showing patterns over time.

Forecasting Capabilities – PA includes predictive intelligence that can project future trends based on past performance, helping managers make data-driven decisions.

A. Scheduled Reports, a custom snapshot table, and a Trend report – While reports and snapshots provide historical data, they do not offer forecasting capabilities.

B. Scheduled Reports and Excel – Excel is static and does not provide built-in forecasting or trend analysis.

C. Scheduled Reports, a custom snapshot table, and a Projection report – This approach is manual and lacks the dynamic analytics that PA provides.

E. Key Performance Indicators (KPIs) – KPIs track metrics but do not inherently provide trend analysis or forecasting.