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ServiceNow Certified System Administrator Questions and Answers

Question 101

From the User menu, which actions can a user select? (Choose three.)

Send Notifications

Log Out ServiceNow

Elevate Roles

Impersonate Users

Order from Service Catalog

Approve Records

Question 102

Business Rules are used to enforce mandatory data on a form.

True

False

Question 103

What is a characteristic of importing data into ServiceNow?

An existing Transform Map can be used one time on the same import set

Coalesce fields are used only after running Transform

Any user can manage and set up import sets

An existing Transform Map can be used multiple times on the same import set

Question 104

The baseline Service Catalog homepage contains links to which of the following components?

Record Producers, Order Guides, and Catalog Items

Order Guides, Item Variables, and Workflows

Order Guides, Catalog Items, and Workflows

Record Producers, Order Guides, and Item Variables