Pass CSA Exam Guide

In ServiceNow, users canself-assigntasks directly from theList Viewwithout opening the record. This improves efficiency by allowing users toquickly take ownershipof unassigned tasks.

C. Select the record using the check box then select the Assign To Me UI action on the List Header

Users can selectone or multiple recordsusing thecheckboxand then click the"Assign to Me"action in the list header.

This is useful forbulk assignmentwhen multiple tasks need to be assigned at once.

D. Right-click on the Task number and select the Assign to me option in the menu

Right-clickingon theTask Numberopens acontext menuwith the"Assign to me"option.

This is a quick way to take ownership of a taskwithout opening the record.

A. Select the record using the check box, then select the Person icon

There isno "Person icon"in theList Viewfor task assignment.

B. Double-click on the Assigned to value, type the name of the user, and select the green check

Inline editing (double-clicking)on the Assigned to field only worksif the field is editable, but it’s not the preferred way to self-assign a task.

E. Select the Task number, and select the Assign to me UI action on the form

This requiresopening the record, while the question specifically asks forlist view actions.

In ServiceNow Access Control Lists (ACLs), the wildcards used to define rules follow a specific syntax: table_name.field_name.

1. The Wildcard (*):

The asterisk * represents "all" or "the rest."

incident.*: This is a field-level ACL. It applies to every field on the incident table that does not have a specific ACL defined for it. For example, if you have an ACL for incident.short_description and an ACL for incident.*, the .* rule covers everything else (Priority, State, Caller, etc.).

2. The Record Level (None):

incident.None (often displayed just as incident): This is a record-level ACL. It grants access to the row (the record itself). A user needs access to the record (incident.None) and the field (incident.*) to view or edit data.

3. Why other options are incorrect:

A & B: These use invalid syntax (<==>, .all) that does not exist in the ServiceNow ACL definitions.

C: This appears to be a syntactical error or a distractor. The pipe symbols (|) are not used in ACL name definitions.

In ServiceNow,homepages(classic dashboards) are part of the user experience, and administrators may need tomove them between instancesusing update sets.

Homepage Admin > Pages– This is where homepages are managed.

Right-click on a Homepage record– This brings up additional options.

Select "Unload Portal Page"– This action ensures that the homepage iscaptured in an update set, making it available for export to another instance.

Homepagesdo not automatically get addedto an update set when modified.

The "Unload Portal Page" option forces the homepage to be included in the update set.

This is necessary when moving homepages fromdevelopment to productionenvironments.

A. To publish a Homepage to the Portal– This stepdoes not publisha homepage; it just makes it available for update sets.

B. To retire a Homepage– Retiring a homepage involvesdisablingor removing it, not adding it to an update set.

C. To delete a Homepage– Deleting a homepage is done via the UI but does not require these specific steps.

ServiceNow Update Sets and Homepages

ServiceNow CSA Training Module:"Moving Configuration Changes Between Instances"

Explanation of the Given Steps:Why This Process is Used for Update Sets:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation: