CSA Premium Exam Questions

An Order Guide in ServiceNow is used to group multiple catalog items together so that users can request all necessary items in one streamlined process.

The Employee Onboarding team needs a way for managers to order multiple items (computers, monitors, business cards, cell phones) for new employees.

An Order Guide allows managers to request all necessary items in a single request, instead of ordering them one by one.

The guide can also use rules and conditions to determine which items should be included based on user input (e.g., different job roles might require different devices).

A. Create Record Producer – Record Producers are used to capture information and create records (e.g., Incidents, Requests) but do not group multiple catalog items together like an Order Guide does.

C. Create Requested Item – A Requested Item (sc_req_item) is created when a request is submitted, but it is not the starting point for fulfilling this requirement.

D. Create Onboarding Bot – No such feature exists in ServiceNow; onboarding is typically handled via Order Guides and HR Case Management.

ServiceNow Order Guides Documentation

ServiceNow CSA Training Module: "Service Catalog: Order Guides and Catalog Items"

Why an Order Guide is the Best Choice for This Scenario?Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:

The Form Designer in ServiceNow allows administrators to create, edit, and configure forms to control how records are displayed and interacted with in the system. It consists of three key components:

Page Header – This section contains controls such as "Save," "Undo," and "Redo." It allows users to manage their changes while designing forms. The Page Header also displays the name of the form being edited.

Field Navigator – This panel provides a categorized list of available fields that can be dragged and dropped onto the form layout. The fields are divided into different sections, such as "Available Fields" and "Existing Fields," helping users to manage the form's data structure effectively.

Form Layout – This is the central workspace where users design the form by arranging fields. Users can add new fields, move existing ones, and configure their properties. The layout determines how the form appears to end-users.

ServiceNow Product Documentation – Form Designer

ServiceNow CSA Training Module: "Configuring Forms and Fields"

"ServiceNow System Administration Guide – Form Customization Best Practices"

References from Certified System Administrator (CSA) Official Documentation:Would you like me to verify and format more questions in the same manner?

The folloing are the benefits of building flows using Flow Designer:

C. Provides natural-language descriptions of flow logic: This allows users without programming experience to understand and modify flows, making them more accessible to a wider range of users.

D. Supports No-Code application development: Flow Designer provides a visual interface and pre-built actions that allow users to automate processes without writing code. This can significantly reduce development time and effort.

A. Supports easy integration with 3rd party systems: Flow Designer integrates with a variety of 3rd party systems through the Integration Hub, making it easy to connect your ServiceNow instance to external applications.

Flow Designer offers a low-code/no-code approach to building automation, simplifies complex logic with natural language descriptions, and integrates seamlessly with external systems.

References:

ServiceNow Product Documentation: Exploring Flow Designer -  esigner/concept/flow-designer.html

ServiceNow Community: Flow Designer vs Workflow -  m/community/developer-forum/what-are-the-advantages-and-disadvantages-between-flow-designer/m-p/1407094

In ServiceNow, when a user wants to personalize the layout of the columns in a related list, they need to click the Gear icon (⚙️).

Navigate to a record that contains a related list.

Look at the top-right corner of the related list for the Gear icon.

Click the Gear icon to open the "Personalize List Columns" interface.

From there, the user can add, remove, or rearrange columns in the related list.

A. Magnifier – A magnifying glass is typically used for search functions but not for column customization.

B. Context Menu – The context menu (right-click) provides other actions but does not allow column layout changes.

C. Pencil – A pencil icon typically represents editing but not column layout customization.

ServiceNow Personalizing List Views

ServiceNow CSA Training Module: "Personalizing Lists and Forms"

How It Works:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation: