ServiceNow CSA Exam With Confidence Using Practice Dumps

In computing and networking, a client refers to an application or system that accesses a remote service or another computer system (known as a server). The client-server model is a fundamental concept in computing, where:

A client sends requests to a server.

The server processes the request and sends back a response.

This architecture is widely used in web applications, databases, and ServiceNow itself, where clients interact with the ServiceNow platform (server) via a web browser or API requests.

In ServiceNow, the client typically refers to a user’s browser or an external system making requests via API calls.

The server is the ServiceNow instance, which processes requests and returns responses.

Client-side scripts (such as Client Scripts or UI Policies) run on the user's browser, while server-side scripts (such as Business Rules and Script Includes) execute on the ServiceNow server.

How This Relates to ServiceNow:

A. Server → A server receives requests and processes them but is not the requesting entity.

C. Script → A script is a piece of code that executes certain actions but does not represent an entire system accessing a service.

D. Policies → Policies define rules or behaviors (e.g., UI Policies, Data Policies) but do not access a remote service.

Why Other Options Are Incorrect:

ServiceNow Documentation: Client and Server in ServiceNow

CSA Exam Guide: Covers Client and Server architecture in ServiceNow.

Reference from CSA Documentation:

✔ UI Policies are the best way to implement dynamic form behavior such as making fields mandatory, hiding/showing fields, and setting values based on conditions.

Making "Resolution Code" mandatory when "State" is changed to "Resolved"

This requires a UI Policy that:

Condition: State = Resolved

Action: Set "Resolution Code" field to Mandatory = True

Hiding the "Major Incident" checkbox unless the logged-in user has the "Major Incident Manager" role

This requires another UI Policy that:

Condition: User does NOT have the role major_incident_manager

Action: Hide the field

Option A (Dictionary Design) ❌

The dictionary defines the structure of fields but does not control dynamic form behavior like field visibility or conditions.

Option B (Field Limiter) ❌

There is no such feature called "Field Limiter" in ServiceNow.

Option D (UI Design) ❌

"UI Design" is not a recognized concept in ServiceNow. UI Policies are used for form behavior changes.

Option E (Form Constraint) ❌

There is no "Form Constraint" feature in ServiceNow; ACLs and UI Policies control field behavior instead.

In ServiceNow, roles determine what users can see and do within the platform.

The IT user only sees the Self-Service homepage instead of the full ServiceNow interface, including task records.

This suggests that their account does not have the necessary role(s) to access task records.

Issue:Why the Correct Answers?✅ D. Their user account does not have the itil role

The itil role is required to work with ITSM task records (e.g., Incidents, Problems, Changes).

Without this role, users only have access to the Self-Service portal.

✅ E. Their user account does not belong to any groups, which contain the itil role

Even if a user is not directly assigned the itil role, they can inherit it through a group membership.

If their user account is not part of an ITSM-related group that has the itil role, they will not be able to access tasks.

A. Their user account failed LDAP authentication → ❌ Incorrect

If LDAP authentication failed, the user would not be able to log in at all.

In this case, they are logged in but only see Self-Service, meaning authentication is not the issue.

B. Their user account is not logged in properly → ❌ Incorrect

If the login was incorrect, they would be logged out or receive an error message.

The issue here is a lack of permissions, not a login failure.

C. Their user account was not approved by their manager → ❌ Incorrect

Manager approval is not required for standard ITSM roles and access.

Why Other Options Are Incorrect?

User Roles in ServiceNow

Assigning Roles and Group Memberships

Official ServiceNow Documentation Reference: