Certified System Administrator Changed CSA Questions

In Flow Designer, a Flow Execution is initiated by a trigger. A trigger determines when and under what conditions a flow starts.

Record-Based Trigger

Executes the flow when a record is created, updated, or deleted in a specific table.

Example: A flow runs when an Incident is created with a specific priority.

Schedule-Based Trigger

Executes the flow at a specific time or on a recurring schedule.

Example: A flow runs every Monday at 8 AM to check overdue tasks.

Application-Based Trigger (Inbound Actions, API Calls, or Events)

Executes the flow when a specific event occurs in ServiceNow.

Example: A flow runs when an email is received in ServiceNow.

Types of Triggers in Flow Designer:

B. An existing subflow

Subflows are reusable flows that can be called within a parent flow.

A subflow does not initiate execution on its own; it must be triggered by a flow or script.

C. Allow logic

No such term exists in Flow Designer; logic applies within a flow but does not initiate execution.

D. An execution data pill

Data pills represent stored data within a flow but do not trigger execution.

Why Other Answers Are Incorrect:

ServiceNow Flow Designer – Triggers

ServiceNow CSA Training Module: "Building Flows with Flow Designer"

References from Certified System Administrator (CSA) Official Documentation:

In ServiceNow, the Pencil (✏) icon is used to edit and customize Favorites in the Application Navigator.

Open the Application Navigator.

Locate the Favorites section.

Click the Pencil (✏) icon next to the favorite you want to edit.

Choose a new icon and color.

Click Save to apply changes.

B. Star ❌

The Star icon is used to add or remove a favorite, not edit it.

C. Clock ❌

The Clock icon represents Recently Viewed items, not Favorites customization.

D. Triangle ❌

No Triangle icon is used for modifying Favorites in ServiceNow.

When importing data into ServiceNow, an Import Set is created, and a Transform Map is used to map data from the Import Set table to a target table (such as incident, cmdb_ci, or user).

A Transform Map defines how data from an Import Set is transferred to the target table. One of its key characteristics is that it can be used multiple times on the same import set to reprocess data or correct mapping errors.

Import Set Table:

Temporary storage for incoming data.

Data remains in the Import Set table until transformed.

Transform Map:

A reusable mapping that determines how fields in the Import Set correspond to fields in the target table.

Can be run multiple times on the same Import Set data.

Coalesce Fields:

Used before transformation to determine whether to update existing records or create new ones.

Key Characteristics of Importing Data in ServiceNow:

You import a CSV file into an Import Set Table.

You apply a Transform Map to map data to the User (sys_user) table.

If an issue occurs, you can rerun the Transform Map on the same Import Set instead of reimporting the file.

Example Scenario:

A. An existing Transform Map can be used one time on the same import set – Incorrect.

Transform Maps can be reused multiple times on the same Import Set data.

B. Coalesce fields are used only after running Transform – Incorrect.

Coalesce fields are used before transformation to determine if a record should be updated or inserted.

C. Any user can manage and set up import sets – Incorrect.

Only users with the appropriate roles (such as import_admin or admin) can manage Import Sets.

Explanation of Incorrect Answers:

ServiceNow Product Documentation → Import Sets and Transform Maps

ServiceNow CSA Study Guide → Data Import and Management

ServiceNow Knowledge Base → Understanding Coalesce Fields in Import Sets

References from Certified System Administrator (CSA) Documentation:

In ServiceNow, tables are structured in a hierarchical format where some tables can extend others, inheriting fields and properties. However, there are specific tables that do not extend any other table but can be extended—these are known as Base Tables.

Base Tables:

A Base Table is a table that does not extend another table but can be extended by other tables.

It serves as a foundation for creating new tables.

Example:

Task Table (task) – The Incident, Problem, and Change tables extend from the Task table.

Configuration Item Table (cmdb_ci) – Used as a base for various CI types.

Core Tables:

Core Tables are the standard tables provided by ServiceNow.

They can be base tables or extended tables depending on their role.

Example:

Task (task) and User (sys_user) are core tables, but only some core tables are base tables.

Extended Tables:

Extended Tables are tables that inherit fields and functionality from a parent table.

Example:

Incident (incident) extends from Task (task).

Custom Tables:

Custom Tables are tables that developers create for specific business needs.

They may or may not extend another table depending on their design.

Understanding Table Types in ServiceNow

Why Answer "A" is Correct:✔️ "Base Tables" are tables that may be extended by other tables but do not extend another table.

These tables do not inherit fields from any other table.

They provide the foundation for extensions, making them the top-level tables in ServiceNow’s data hierarchy.

Example: The Task table is a base table because it does not extend another table but serves as the foundation for many other tables (e.g., Incident, Problem, Change).

Why the Other Answers Are Incorrect:❌ B. "Core Tables"

Incorrect because Core Tables are standard ServiceNow tables, but they can be either base or extended tables.

Not all core tables follow the definition of a base table.

❌ C. "Extended Tables"

Incorrect because extended tables inherit fields from parent tables, meaning they do extend another table.

Example: The Incident table extends from the Task table, making it an extended table.

❌ D. "Custom Tables"

Incorrect because Custom Tables can be either base or extended tables depending on how they are created.

If a developer chooses to extend an existing table, then it is not a base table.

ServiceNow CSA Study Guide – Data Schema & Tables

ServiceNow Docs: Table Hierarchy & Extensions (ServiceNow Documentation)

ServiceNow Data Model Overview (Base Tables & Extended Tables)

References from the Certified System Administrator (CSA) Documentation: