CSA Exam Questions Tutorials

ServiceNow Certified System Administrator Questions and Answers

Question 21

When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

Look up their password, so you can login with their account

Initiate a Connect Chat session

Install the Bomgar plug-in

Impersonate the user

Launch a NowChat window

Question 22

What do you activate when you want to add applications or functionality within your development instance?

App Package

Updated Pack

Patch

Plugin

App Updated Set

Question 23

What would NOT appear in the Application Navigator if “service” is typed into the filter field?

Configuration > Business Services

Self-Service > Knowledge

Service Portal > Widgets

Incident > Assigned to me

Question 24

What is the difference between a UI Policy and Data Policy?

Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services

Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies

Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions

Data Policies run only after UI Policies run successfully