Sure Pass Exam CCBA PDF

A process model is a visual representation of the activities, events, and outcomes that describe a business process. Process models can be used to verify and validate the requirements by showing how the current and future states of the process operate and interact. A single process model on automation for all stakeholders (option A) may not capture the specific needs and concerns of each stakeholder group, and may not reflect the complexity and variability of the process. A database structure in the viewpoint of the selected stakeholders (option B) may not be relevant or understandable for all stakeholders, and may not address the process flow and logic. A list of requirements in a spreadsheet for all stakeholders (option C) may not provide enough detail or clarity for the stakeholders to verify and validate the requirements, and may not show the relationships and dependencies among the requirements. A set of process models in the viewpoint of the selected stakeholders (option D) is the best option, as it allows the BA to tailor the process models to the level of detail and perspective that each stakeholder group needs, and to show how the process works and changes in different scenarios and situations. References: BABOK® Guide v3, section 10.25 Process Modeling; Business Analysis for Practitioners: A Practice Guide, section 5.3.2 Process Modeling.

 The scenario describes a project that aims at improving an organization’s Net Promoter Score (NPS), which is a measure of customer loyalty and satisfaction. The BA and stakeholders are looking for ways to measure the performance of the solution and its impact on the NPS. One of the techniques that may be employed for this purpose is focus groups, which involve gathering feedback from a representative sample of customers who have used the solution. Focus groups can help to evaluate the value, usability, and quality of the solution, as well as the customers’ likelihood to recommend it to others.

References: The answer and explanation are consistent with the CCBA® Handbook and the IIBA® website, which provide the details and best practices for the solution evaluation knowledge area, including the task of measure solution performance12. The CCBA® resources also describe the techniques and tools that can be used to perform each task in the business analysis process, such as focus groups12. Additionally, the web search results provide more information about the Net Promoter Score and how it can be measured and improved using focus groups34.

 According to the BABOK® Guide, elicitation is the process of drawing out, exploring, and identifying information relevant to the change. Elicitation helps the business analyst (BA) to obtain the information needed to understand the current state, define the future state, and determine the requirements for the change. If the BA needs to identify additional information after verifying the accuracy and consistency of the information obtained from the stakeholders, the BA should conduct elicitation activities to gather more information from the appropriate sources. Some of the elicitation techniques are brainstorming, document analysis, interviews, observation, prototyping, and workshops. References: BABOK® Guide, Version 3, Chapter 4: Elicitation and Collaboration, Section 4.2: Conduct Elicitation, Page 82; Chapter 10: Techniques, Section 10.9: Elicitation Techniques, Page 394.

 Impact Analysis is a technique used by business analysts to assess the potential consequences of a change, such as the introduction of a new regulation, on a project. It helps in understanding how the change will affect different aspects of the project, including project scope, timelines, costs, and resources. The BA will evaluate the change by analyzing its impact on existing requirements, business processes, and systems to ensure the project remains competitive and industry compliant.

References: The information is verified as per the Capability in Business Analysis™ (CCBA®) Learning documents and resources available on the IIBA website and the IIBA Bookstore.