Certification of Capability in Business Analysis CCBA Exam Questions and Answers PDF

 The first thing that the BA should do is perform a root cause analysis. Root cause analysis is a technique for identifying and analyzing the underlying causes of a problem or an issue2. By performing a root cause analysis, the BA can find out why the solution that was implemented several years ago is causing problems and inefficiencies for the end users, and what factors are contributing to them. This will help the BA to define the problem statement, determine the scope of the analysis, and identify potential solutions. References: 2: BABOK Guide v3, Section 10.25

The top priority for the BA in assessing the solution approach is the trade-off and value to stakeholders. This means that the BA should evaluate how each solution approach balances the costs, benefits, risks, and impacts for the stakeholders. The BA should also determine how each solution approach delivers value to the stakeholders in terms of meeting their needs, expectations, and preferences.

The other options are incorrect because:

• Option B is incorrect because the strategy alignment with the balanced scorecard is not the top priority for the BA in assessing the solution approach, but a factor that the BA should consider in assessing the solution approach. The strategy alignment with the balanced scorecard means how each solution approach supports or contributes to the strategic goals or objectives of an organization. The balanced scorecard is a framework that measures and monitors the performance of an organization based on four perspectives: financial, customer, internal process, and learning and growth.
• Option C is incorrect because the total cost of ownership of the project is not the top priority for the BA in assessing the solution approach, but a factor that the BA should consider in assessing the solution approach. The total cost of ownership of the project means the sum of all direct and indirect costs associated with acquiring, developing, implementing, operating, and maintaining a project or a solution.
• Option D is incorrect because the strategy design options are not the top priority for the BA in assessing the solution approach, but a factor that the BA should consider in assessing the solution approach. The strategy design options are alternative ways of designing or developing a solution to address a problem or an opportunity.

References:

• BABOK Guide v3, section 6.3: Solution Evaluation
• CCBA Exam Questions, question 26

The business need originated from external drivers, which are factors outside the control of the organization that influence its goals, objectives, and strategies. In this case, the external driver is the new country’s market and language, which requires the bank to adapt its mobile application to meet the needs and expectations of the potential customers. By providing local language support for the app, the bank can increase its competitive advantage and customer satisfaction in the new country.

References: The answer is based on the BABOK® Guide, which is a key resource for the CCBA® certification. Specifically, it relates to the Strategy Analysis knowledge area, where identifying business needs is a key task for the business analyst12. It also relates to the Business Analysis Planning and Monitoring knowledge area, where the BA should consider the external drivers and their impacts on the business analysis approach

 According to the BABOK® Guide, a business analyst (BA) should perform current state analysis to understand the existing situation and identify the root causes of problems or opportunities for improvement. However, the BA should also balance the level of detail and effort required for the analysis with the value and relevance of the information obtained. In this scenario, the stakeholder’s request for an extremely detailed resolution to an issue may not be necessary or feasible at this stage, as it could consume a significant amount of the project resources and time. Therefore, the BA should explain to the stakeholder the rationale and implications of the request, and suggest a more appropriate level of detail that aligns with the project scope and objectives. This way, the BA can manage the stakeholder’s expectations and ensure the current state analysis is performed efficiently and effectively. References:

• [BABOK® Guide], section 6.1: Current State Analysis
• CCBA Exam Questions & Answers with Explanations, question 13