CCBA Premium Exam Questions

• A. The communications management plan will dictate what will happen to the business analysis communications: This is a correct answer, as the communications management plan is a document that describes how the communication needs and expectations of the stakeholders will be met, including the methods, frequency, format, and distribution of the business analysis communications. The communications management plan should also specify how the communications will be stored, retrieved, and disposed of at the end of the project.
• B. All formal communication must be destroyed once the project is completed: This is an incorrect answer, as it contradicts the principle of traceability, which is the ability to link the requirements and other business analysis deliverables to their sources and to the solution components that satisfy them. Traceability helps to ensure the quality, completeness, and alignment of the business analysis work. Destroying the communication documents would make it impossible to trace the rationale, assumptions, decisions, and changes that occurred during the project.
• C. All communications must be archived and will become part of the organizational process assets: This is a correct answer, as the organizational process assets are the plans, processes, policies, procedures, and knowledge bases that are specific to and used by the performing organization. They include any artifact, practice, or knowledge that can help the organization to perform its business analysis activities more effectively and efficiently. Archiving the communication documents would enable the organization to reuse, update, or improve them for future projects or initiatives.
• D. All communications must be documented and passed onto the solution’s project manager for analysis and to serve as supporting detail: This is an incorrect answer, as it implies that the business analyst is not responsible for analyzing the communication documents or providing supporting detail for the solution. The business analyst is the primary role that performs the business analysis activities, such as eliciting, analyzing, validating, and managing the requirements and other business analysis deliverables. The project manager is the primary role that performs the project management activities, such as initiating, planning, executing, monitoring, controlling, and closing the project. The business analyst and the project manager should collaborate and communicate effectively throughout the project, but they have different roles and responsibilities.

According to the BABOK® Guide, one of the goals of business analysis is to enable successful change that delivers value for stakeholders. Value can be defined as the worth, importance, or usefulness of something to a stakeholder within a context1. One of the ways to deliver value is to improve the experience of the customer, which is the external stakeholder who consumes or benefits from the products or services provided by the enterprise2. Improving the purchasing process is an example of an improvement opportunity that aims to enhance the customer experience, as it can make it easier, faster, or more convenient for the customer to buy the products or services they need or want3. References: 1: BABOK® Guide, version 3, section 1.2, page 52: BABOK® Guide, version 3, section 2.2.2, page 163: BABOK® Guide, version 3, section 6.1.4, page 184.

According to the BABOK® Guide, a requirement is a usable representation of a need. A requirement does not cease to be a requirement once it has been satisfied; it remains a requirement as long as the need exists and the solution is in use. Requirements may change over time due to changes in the business environment, stakeholder needs, or solution performance1. References: 1: BABOK® Guide, version 3, section 3.2.1, page 34.

 A work product is any artifact created or modified as part of the business analysis work, such as models, diagrams, matrices, documents, or presentations12. A work product can be used to communicate, analyze, verify, or validate the requirements, or to support decision making or problem solving3. Requirements documentation is not a work product, but a deliverable, which is a work product that is formally reviewed, agreed upon, and delivered to a stakeholder or customer4. Interview questions and notes, presentation slides, and meeting agendas and minutes are examples of work products that can be used to develop the requirements. References:

• 1: BABOK® Guide, Version 3.0, p. 10
• 2: Business Analysis Expert Certification, CCBA® | IIBA®
• 3: CCBA® and CBAP® Certifications Study Guide, Chapter 2
• 4: BABOK® Guide, Version 3.0, p. 11