CCBA IIBA Exam Lab Questions

 The scenario describes a situation where the stakeholders were dissatisfied with the planning, elicitation, and sign off of requirements. The main reason for their dissatisfaction was the lack of communication, which is a major competency for business analysts. Communication involves the ability to exchange information effectively and efficiently with different stakeholders, using appropriate methods and tools. Communication is essential for ensuring stakeholder involvement, understanding, and agreement throughout the business analysis process.

References: The answer and explanation are consistent with the CCBA® Handbook and the IIBA® website, which provide the details and best practices for the communication competency as part of the business analysis core concept model12. The CCBA® resources also describe the importance of communication skills and techniques for business analysts12.

This is because a process model is a visual representation of the activities, inputs, outputs, and roles involved in a business process. Swimlanes are horizontal or vertical partitions that show the responsibilities of different actors or units in the process. By using a process model with swimlanes, the BA can compare the stakeholder’s inputs against each other and identify any gaps, overlaps, or inconsistencies in the process flow. Scheduling a follow-up workshop (A) is not a technique, but a possible action that may or may not help to resolve the issue. Creating a use case scenario (B) is not a suitable technique, as it describes the interactions between a user and a system, not a business process. Creating a logical data model (D) is not a relevant technique, as it shows the relationships and attributes of the data entities, not the business process. References: CCBA Practice Test, CCBA Mock Test

 Sharing the requirements document with the development team immediately may lead to a lack of proper review and validation of the requirements by relevant stakeholders. This can result in rework if errors are found later, impacting the project timeline and potentially leading to delays in other project activities.

References: The CCBA® Handbook and the BABOK® Guide emphasize the importance of requirements review and validation to ensure that they align with business needs and stakeholder expectations12. It is crucial for the BA to facilitate a thorough review process before proceeding with development

According to the CCBA® certification, one of the main objectives of business analysis is to identify and evaluate opportunities for better business outcomes12. One of the ways to achieve this is to increase efficiencies by streamlining business processes, eliminating waste, and enhancing productivity34. By automating repetitive tasks that require multiple staff touchpoints, the BA can reduce human errors, save time, and improve quality, which are all indicators of increased efficiency.

References: CCBA Career Guide, Business Analysis Expert Certification, CCBA® | IIBA®, About Certification of Capability in Business Analysis (CCBA), Certification of Capability in Business Analysis™ (CCBA®)