In ServiceNow, a Template is a tool used to pre-fill commonly used fields in a form, saving time and ensuring consistency in data entry.
A Template is a predefined set of field values that can be applied to a form to automatically populate fields.
Users can create and apply templates to speed up form completion and reduce errors.
Templates are especially useful for standardized requests, such as incident logging, change requests, or task assignments.
Create a Template:
Navigate to System UI → Templates.
Define the fields and their default values.
Assign the template to a specific table (e.g., incident, change_request).
Apply a Template to a Form:
When filling out a form, users can select a template from the Template Bar.
The template automatically populates the pre-configured fields.
Example Use Case:
Scenario: A Service Desk agent frequently logs incidents for password resets.
Solution: A "Password Reset" template can be created with:
Short Description: "Password reset request"
Category: "Access"
Assignment Group: "IT Support"
When an agent applies this template, these fields are automatically populated, saving time.
What is a Template in ServiceNow?How to Use a Template?
Why Option A (Template) is Correct?✅ Templates are the official ServiceNow tool for pre-filling commonly used fields in a form.
Why Other Options Are Incorrect?❌ B. Reference Qualifier → Incorrect
Reference Qualifiers control which values appear in a reference field (e.g., filtering available users in the Assigned To field).
They do not populate fields automatically.
❌ C. Formatter → Incorrect
A Formatter is a UI component that displays additional information (e.g., an Activity Formatter shows an activity log).
It does not populate form fields.
❌ D. Assignment Rule → Incorrect
Assignment Rules automatically assign records to users or groups based on conditions.
They do not populate multiple fields in a form.
ServiceNow Docs – Creating and Using Templates
ServiceNow Learning – Templates and Data Population
ServiceNow Best Practices – Using Templates for Efficiency
References from Certified System Administrator (CSA) Documentation:
